Learning and Development Coordinator (Durban) at RCL Foods

Job Description    
At RCL FOODS we see and do things differently, we think bigger, work smarter and as a team collectively work towards achieving our ambition, to Grow What Matters!

RCL FOODS is looking for a Learning and Development Coordinator to be based in Durban and report to the Learning and Development Specialist.

The successful incumbent will be actively involved in the planning, design, coordinating, and execution of a variety of learning activities, which consists in scheduling employees on relevant training programs and communicating requirements and details to employees and training providers within agreed timescales, while being responsible for the day to day running of relevant learning management system/s, e-learning platform/s, and compliance systems while effectively fulfilling SETA compliance processes and auditing tasks. To apply sound influencing skills when liaising with internal and external key stakeholders, including Senior staff at SETA’s and customers to sign up for courses and to drive for increased absorption and completion rates of e-learning systems.

Minimum Requirements    

• Degree/Diploma in Human Resource Management or equivalent qualification.
• 3 - 5 years minimum experience.
• Valid Code EB drivers’ license.

Duties & Responsibilities 

Learning Coordination:

• Provide coordination support to staff and managers in the planning and delivery of a large volume of learning and development events (including Senior Management programmes).
• Obtain authorisation with respect to learning events and oversees the processing of payment as per organisational procedure (quotations, BRs, order numbers & invoices).
• Control training documentation ensuring that Attendance Registers & Invoices for associated costs are prepared to be captured into the HR Management system.
• Oversee the process for certificates of attendance for in-house training events to be generated.

Collates information on training needs and competency requirements into skills matrixes:

• Conduct post-mortem impact studies and surveys. Collate learning evaluation feedback to enable amendments to programmes and facilitators to be made in a timely manner.
• Oversee and execute the preparation of learning and development materials to a consistently high standard and ensure that they reach the delegates/facilitators/venues within agreed timescales.

Oversee and execute Learning Programme Implementation and Quality control:

• Involved with the design and development of courses to meet identified training needs and assessed suitability of external training courses.
• Schedule staff to attend internal and external learning events in accordance with the wider learning and development strategy (C Band upwards or specific projects allocated).
• Communicate programme requirements and details to employees and training providers within agreed timescales.
• Coordinate learning event arrangements; including venue, travel and catering requirements for a large volume of learning and development events in compliance with organisational policies and procedures.
• Set up training rooms, as required, for learning events.
• Observe and monitors the effectiveness of courses.

Responsible for the launch and running of Digital Learning Platforms i.e. Skills Soft, LinkedIn Learning, and Percipio Licenses for respective BU and function as technical support facilitators:

• Coordinate Digital Platform communication drive to all relevant stakeholders within different BU.
• Manages the back end of all digital and e-learning platforms.
• Does methodical fault find support potential system issues.
• Performs day-to-day user support function and assists with queries that may arise timeously.
• Builds curated e-learning paths to be pushed to various learner communities.
• Responsible for monitoring and reporting for all digital platforms.
• Track activation and usage percentages of users and produce monthly presentation decks on the utilisation of e-learning platforms.
• Deliver technical support for Virtual Learning and D & I Inclusivity Circle conversations as hosted in Zoom and MS Teams.

Learning Systems Quality Assurance:

• Control the production and maintenance of large volumes of accurate electronic and manual learning and development records in compliance with organisational policies and procedures.
• Quality Assure detailed Learning and Development data and information sheets for audit purposes. B-BBEE, ISO, SARS, SETA, Sustainability and Management reporting.
• Participate in ISO, B-BBEE and supplier audits and ensure audit recommendations are actioned.
• Regularly audit system integrity to ensure ISO compliance.
• Controls learning administration and record keeping.

Responsible for maintaining the HR Manage system by communicating/scheduling regular updates for the L&D teams as and when required:

• Day-to-day control of the system.
• Coordinate and schedule training for the L&D team for new users and/or upgrades with Personnel Resolution.
• Ensure correct governance of the software and compliance to the business rules of the system and correctly influence relevant stakeholders to keep to the aforementioned.
• Implement regular audits for records and maintenance of the system.
• Upload and maintain Learning Interventions and Service Providers for all BU within L&D in accordance with our naming convention rules.
• Manage all queries and provide timeous feedback to all HRM users.
• Manages information on the HR Manage system by tracking attendance and programme information, running reports and fielding questions to provide support to the learning manager for statistical and management reporting purposes.

Budget Control:

• Capture and track all budget activities in support of the BU Learning Specialists and Learning Manager.
• Participate in budget discussions with the finance teams.
• Prepare reports relevant to the budget for respective cost centres.
• Respond to enquiries related to budget issues.
• Analyse budgets to maintain control expenditure by regularly monitoring and updating the budget tracker and monthly collation of SAP reports.
• Assist Learning Specialist to plan for the quarterly forecast.
• Provide regular updates to L&D Manager on budget expenditure.

Support to SDF Role:

• Performs the support to SDF role within RCL FOODS for the respective BUs.
• Support the SDF to Draw and collate data from the systems to compile and prepare the annual mandatory reporting namely the WSP (workplace skills plan) & ATR (Annual Training Report) for submission to the SETA.
• Methodically completes the DG applications with SDF as and when SETA window periods open.
• Advise the L&D team on the quality assurance requirements set by the SETA.
• Supports the SDF with Capturing, uploading and submission of the information directly onto the SETA’s Electronic management system.
• Support the SDF to Monitor, track and claim all discretionary & mandatory grants and benefits from Agriseta/FOODBevSETA/TETA SETA for respective project codes awarded.
• Works with Finance to produce invoices for all relevant pivotal tranche claims and track the SETA payments and schedules thereof.

Stakeholder Relationships:

• Coordinate supplier relationships as well as multiple service relationships within the Learning team.
• Interacts with internal clients and staff to influence course attendance numbers, user adoption rates, course completion and active engagement of e-learning in relation to licence allocation numbers.
• Maintain relationships with senior staff members at the respective SETAs to influence the timely and steady payment of discretionary SETA grants.

Support with Legislative and Management reporting:

• Accurately coordinate, consolidate and manage complex information required for the annual SARS audit processes for Learnership Tax rebates.
• Assemble relevant SETA information, and assist to produce statutory reports to be submitted in terms of the Skills Development Act and the Skills Development Levies Act.
• Compile and collate B-BBEE data schedules and relevant information, producing reports as required for the B-BBEE Verification audit as required by the BBBEE Act and Codes, Skills Development Act and the Skills Development Levies Act.
• Support with data collection, analysis and collation for Monthly Management reporting.
• Track and compile statistical reports on all pivotal and feeder scheme projects for Annual Sustainability reporting.