Knowledge Management Coordinator at AECOM

Job Description

• We are looking for a creative and strategic knowledge management coordinator to join our team. As a knowledge management coordinator, you will be responsible for managing and updating the company's knowledge base, as well as supporting the bid team on proposals and reporting. You will work closely with subject matter experts, writers, designers, and project managers to ensure that the company's knowledge assets are accurate, relevant, and accessible, and that the bid documents are compliant, consistent, and compelling.

Your main duties will include:

Knowledge Management

• Collecting, maintaining and enhancing the company's knowledge management system, including categorizing, tagging, and uploading content
• Developing and implementing processes and guidance for knowledge creation, capture, sharing, and reuse
• Conducting regular audits and reviews of the knowledge base to identify gaps, errors, and obsolete information to ensure all information is up-to-date, accurate and accessible
• Providing training and guidance to staff on how to use and contribute to the knowledge base
• Editing and proofreading library (to be uploaded) documents for clarity, accuracy, and consistency
• Facilitate collaboration between colleagues to promote knowledge sharing

Supporting the Bid Studio Team:

• Salesforce Reporting and dashboards and opportunity data updates and accuracy.
• General bid support where needed (administration, desktop publishing, use of AECOM AI tools)

Skills:

• Strong project management and organisational skills
• Excellent communication and interpersonal skills
• Proficiency in Knowledge Management tools and platforms (e.g., SharePoint)
• Ability to work collaboratively with cross-functional teams
• Analytical and problem-solving skills
• Ability to work under pressure, prioritize tasks, and meet deadlines

Qualifications

• Qualification in Information Management, Library Science, Business Administration, or a related field
• Minimum of 3-5 years of experience in knowledge/content management, information management, bid management / coordination or a related field
• Experience with knowledge/content management systems and CRMs (Salesforce / Sharepoint)
• Experience in implementing Knowledge Management systems and tools