KAM Off Premise - JHB at The Heineken Company

Key Responsibilities:

• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
• Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Apply the key elements of channel, category management in terms of continuously enhancing supply and retailer and manufacturing relationships, meeting consumer needs smarter and faster in such a manner that it would maximize financial returns.
• Develop and implement the most effective consumer touch points and the resulting cost efficient communication mediums for the brand to influence its consumers (ATL, POS, ROI, Sponsorships, Events, brand home)
• Manage Customer P&L and grow account profitability
• Grow market share
• Serve as the single point of contact to coordinate interaction between all functional areas within Heineken Beverages and their counterparts within the Group Account.
• Analyze and interpret business information including legal parameters and governance requirements.
• Follow Heineken Beverage’s policies and procedures and identify opportunities for continuous improvement

Job Requirements:

• Relevant tertiary qualification i.e National Diploma/Degree is needed for the role.
• Minimum of 5 years market experience in Key Account, Business Management, Revenue Management, Channel Management and/or Financial Management; within a FMCG company would be a preference.
• Sound knowledge of Group Account/Key Account practices and procedures.
• Successful track record in relationship management.
• Proven track record with sizable portfolio
• Above average business acumen, commercial accounting and profitability management skills
• Competent in the use of MS Office (Outlook, Word, Excel, Power Point) will be advantageous.