Junior IT Technician - Sandton at Empact Group

Position Overview:

• The Junior IT Technician will assist with the daily operations of the IT department, providing technical support to end-users on computer hardware, software, and network-related issues. The ideal candidate should have a solid foundation in IT principles, possess excellent problem-solving skills, be eager to learn, and have a strong desire to grow and develop in the IT field.

Key responsibilities:

• Provide technical assistance and support to end-users in person and remotely
• Troubleshoot hardware, software, and network issues, diagnose and resolve problems in a timely manner
• Install, configure, and maintain computer systems and peripheral devices
• Install and maintain software applications, performing upgrades and patches as necessary
• Assist with the setup and configuration of network equipment, including routers, switches, and firewalls
• Monitor and maintain computer systems and networks to ensure their availability and integrity
• Assist with the implementation and maintenance of IT security measures, including antivirus and firewall software
• Assist in the documentation of IT procedures, policies, and system configurations
• Assist with the inventory management of IT assets, tracking hardware, software, and licenses
• Collaborate with the IT team to troubleshoot and resolve complex issues
• Stay up-to-date with emerging technologies, industry developments, and best practices to enhance IT knowledge and skills

Requirements:

• High school diploma or equivalent; relevant certifications or technical courses are a plus
• Proven interest and basic knowledge in IT through education, previous experience, or personal projects
• The following Certifications will be advantageous; CompTIA A+, Microsoft Certified IT Professional
• Strong problem-solving skills and ability to think analytically
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals
• Basic understanding of computer hardware, software, and networking principles
• Familiarity with Windows and MacOS operating systems
• Basic knowledge of network protocols, TCP/IP, LAN/WAN, and VPN technologies
• Ability to work independently and in a team environment
• Good time management skills with the ability to prioritize tasks and meet deadlines
• Eagerness to learn and continuously improve IT knowledge and skills
• Strong attention to detail and ability to follow procedures accurately