Junior IT Business Analyst - Westville at RCL Foods

RCL FOODS is currently on the hunt to acquire a new Junior IT Business Analyst. The Junior Business Analyst will be joining the Vector Logistics Team, working in the IT Supply Chain Applications Team. The role will be based in Westville and report into the IT Application Manager: Supply Chain.

RCL FOODS requires an analytical individual with SAP, Supply Chain & Logistics, Transport & Distribution understanding. The purpose of the IT Junior Business Analyst is to provide key support to the business and extract maximum value from the information technology platform, specifically its SAP system & Best of Breed Systems. The job description of the Junior Business Analyst is to carry out an in-depth evaluation and verification of the capabilities of systems, serving as a middleman between the end-users and software developers, to ensure that product information are properly disseminated. Provide second line SAP support and assist the business to implement new projects and system enhancements.

Minimum Requirements    

• Must have a Degree in B.Com (Finance, Economics & Supply Chain Management) and/or B.Com Honours Supply Chain Management and/or BSc/B.Com Degree in Information Systems and/or B-Tech IT Diploma/Degree.
• Minimum of 3-5 years’ experience within the relevant business function or information technology environment.
• Demonstrated success in managing projects relating to superior performance and continuous improvement.
• Valid Code EB drivers' license.
• Excellent end user knowledge in the SAP module.
• Demonstrated business and system knowledge.
• Advanced Presentation Skills (PowerPoint & Verbal).
• Advanced end user computer skills (MS Office, Project, Visio, etc).
• Advanced Reporting skills (Power BI analytics).

Duties & Responsibilities    
Provide SAP End User Support:

• Assists end users to resolve SAP related issues across the Vector Business.
• Resolves calls as logged on service management system within agreed SLA.
• Resolve technical SAP issues.
• Liaising between the IT department and the Vector Business.
• Acting as an information source and communicator between business branches.
• Understanding strategic business needs and plans for growth.
• Enhancing the quality of IT products and services.
• Analysing the design of technical systems and business models.

Resolve all operational issues and user queries related to:

• SAP Supply Chain.
• Adexa Demand Planning.
• Forecast & Replenishment Supply Planning.
• OPSI Transport Planning.
• Trackmatic Vehicle Tracking.
• Electronic Proof of Delivery systems modules and functionality.
• Gate and Yard Management.
• Electronic Maintenance & Workshops Job Cards.
• SHEQ Applications.
• Empty Trips.
• Bespoke Applications.
• Exercise moderate and significant judgment.
• Analyse data generally applied to the solution of specific and complex problems.
• Lead projects from pre-initiation to closure delivering the business value proposition.
• Resolve calls logged on service management system within agreed SLA.
• Provide clear problem definition and liaise with necessary technical experts/external consultants to resolve technical SAP issues.

Leverage System:

• Serves as a liaison between the business and SAP Service Provider and 3rd Party Supply Chain Applications Service Providers.
• Attend to all system enhancement requests channelled and draw up functional specification documents according to these requirements.

Manage and coordinate IT related business projects:

• Serve as a Junior Project Manager & primary business representative on new business projects requiring IT systems implementation.
• Prepare project plan, timelines, PowerPoint stakeholders updates, flash reports by engaging all relevant parties
• Conduct user training as required & provide post-implementation support to all end-users.
• After hours support.
• Need for travel to sites.
• Drive Continuous Business Improvement (CBI) Initiatives:Identifies CBI opportunities within the IT field.
• Quantifies saving & efficiencies related to these opportunities for submission to Application Manager.
• Implements enhancements as per business project’s function.
• Assist in defining business processes and preparing business process documentation.

Training:

• Conducts end user training on existing and new SAP functionality across the Group.
• Creates & maintains user training manuals & e-learning material.
• Authorize and maintain SAP user profiles:
• Communicate with authorizations team to assist with creation & maintenance of user profiles in SAP.
• Authorize user access for new and existing users & assist with resolving user profile audit queries.
• Conduct regular system audits and report on system non-compliance:
• Conduct regular system compliance audits across the Group.
• Report on system non-compliance by users to Applications Manager.

Reporting:

• Develop appropriate reports in SAP as requested by the business.
• Run reports in the system as required by the business.