Junior Business Analyst at Bidvest International Logistics

QUALIFICATIONS: 

• Matric                                
• Relevant tertiary qualification essential                                
• Related experience in this field for minimum of 3 years        

EXPERIENCE:

• Experience in IL Operational Processes                                
• Experience with use of Cargowise                                

Key Responsibilities;    

•  Provide support to business users for Cargowise and other identified applications eg. Power Apps & Power BI                                
•  Management of application issues logged with IT, for development or major fixes, from logging of issue until resolution and roll out                                
•  Prepare monthly reports on all application issues logged with IT and internally to analyse and establish root causes.                                  
•  Analyse nature of application issues being experienced and make recommendations for changes to systems or processes                                 
•  Effective roll out of issue resolution through communication and training                                
•  Conduct formal training when required                                
•  Work closely with IT Applications Team on new development and projects for IL                                
•  Review the update notes for Cargowise to identify new functionality or changes that can be utilised in the Operations to improve the use of the system              
•  Create and maintain detailed work instructions for all systems/applications being used by IL                                
•  Prepare/assist in the preparation of Business Requirement Specifications for IT development projects                                
•  Continuously evaluate the use of systems/applications in relation to current processes to identify opportunities to improve                                
•  Work closely with Operations to understand the needs of the business                                
•  Oversee implementation projects from beginning to completion                                

Skills & Competencies;   

• Advanced Cargowise user                                
• Excellent communication skills (verbal and written) with all levels of management                                
• Excellent interpersonal skills                                
• Ability to effectively carry out training interventions                                
• Project co-ordination skills                                 
• Good problem solving skills                                
• Systematic, logical and analytical approach                                
• Ability to work under pressure                                
• Well - developed computer literacy skills (MS Office, Power-bi tools and Cargowise)                                
• Able to multitask, prioritize, and manage time efficiently                                
• Self-motivated and self-directed                                 
• Good technical skills in relation to upgrades, troubleshooting and implementing new applications                                
• Ability to work in a collaborative environment.                                
• Bachelor's degree in business, computer science, or IT related field

KNOWLEDGE: 

• Sound knowledge of the Cargowise Application                                
• Strong working knowledge(technical and functional) knowledge of Logistics Applications and Interfaces