IT Technician - Johannesburg at Ivanhoe Mines

Requirements:

• A minimum of 5 years' experience with data management and general hardware and software support.
• Grade 12
• CompTIA A+ Certification
• CompTIA Network+ Certification
• Valid driver's license
• Degree or Diploma in an ICT related field (advantageous)
• CompTIA Security+ Certification
• MCSA Microsoft Certified Solutions Associate Qualification
• CCNA certified / Fortinet NSE4 - 7 (advantageous)
• Minimum advanced skills and knowledge in:
• Create an account for the user by using the applicable application.
• Trouble shoot software related problems.
• Apply the incident management procedure.
• Demonstrate an advance understanding of TCPIP protocols.
• Support hardware and software platforms adopted by the Company.
• Troubleshoot network related problems.

Your Key Performance Activities will include but not limited to: 

• Reporting, Monitoring & Evaluation, Audit: Ensure that all ICT reporting is aligned with standards, guidelines and schedules.
• Install and configure ICT equipment and software (Including desktops, laptops, printers, data projectors, VC equipment, access control (alarm & biometrics), handheld devices, applications etc.).
• Maintain desktops and laptops.
• Maintain current and accrued inventory of technology hardware, software & resources (100% accuracy of asset register).
• Identify and prepare old hardware for disposal according to company disposal policy.
• Provide support on hardware and software (Including desktops, laptops, printers, data projectors, VC equipment, access control (alarm & biometrics), handheld devices, applications etc.).
• Troubleshoot and diagnose all reported issues.
• Provide 1st level network support: Troubleshooting and resolving of any issues with the networking infrastructure and to escalate if necessary.
• Add and set up new users on all relevant system.
• Access the Help Desk to record, accept or resolve all IT calls that has been logged.
• Troubleshooting and diagnosing of all reported issues on the helpdesk.
• Provide subject matter expertise and skills in area of responsibility; advising on solutions to enhance or ensure the effectiveness of the department/section.
• Establish and maintain good working relationships and an effective / sound communication system within the operation.
• Housekeeping (DC, UPS Room, Tech Room and Office equipment installs etc.)
• Alert Monitoring
• Day to day cost Management (1 cost saving initiative per quarter).
• Seek own development and leaning opportunities (1 Intervention per quarter).
• Repairing and replacing equipment as necessary.
• Security Management: Assisting in implementing and maintaining security measures to protect the organization's computer systems, networks, and data from cyber threats. This includes antivirus software management, access control, and data backup procedures.
• Takes cognisance of and adhere to Company policies, procedures and relevant legislation. Manage and report on non-compliance issues.
• Model behaviour that is consistent with the Company Safety, Health and Environment Vision and Values. Manage and report on non-compliance issues.

Effective Team Player:

• Maintain and manage healthy relationships within own team and across teams.
• Responsible to provide support to team within area of responsibility.
• Responsible to share knowledge and skills with co-workers.
• Responsible to use communication and feedback channels effectively.
• Effective Self Management: Responsible for managing own work performance and completing tasks as per set timelines and standards.