IT Frontline Support at Aramex South Africa

Key Responsibilities

• Frontline support to all Aramex branches from the helpdesk system or telephonically
• Hardware and Software installations and support
• Helpdesk system queries, quick and effective resolution of the queries
• Install in-house software at customers

Minimum Requirements

• A+ and N+ Certified
• Windows 8, Windows 10 extensive knowledge
• Basic knowledge of Office 365
• Excellent written and verbal communication skills
• Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues
• Dependable to be at work during assigned shifts and to complete work as expected
• Ability to multi task and meet specific goals set by supervisors and management
• Extensive Hardware knowledge including: Desktops, laptops, printers and networking equipment
• Hardware installations and set up
• Basic networking skills
• Own reliable Transport and valid driver’s license

Skills

• Communication  - Written & Verbal
• Attention to detail
• Problem solving
• Multi-tasking

Competencies

• Customer service orientation
• Communication (Verbal & Written)
• Teamwork
• Planning and organising
• Must be able to work independently and use initiative
• Must be able to work under pressure