Internal Sales Administrator / Representative at Novus Holdings Ltd

Key Duties and Responsibilities:    

• Provide exceptional customer service by promptly addressing inquiries, assisting with orders, and resolving any issues that may arise.
• Accurately process and manage customer orders, ensuring they are fulfilled efficiently and on time.
• Identify potential new clients and generate new sales.
• Develop a deep understanding of our product range to assist customers in making informed decisions.
• Collaborate with our sales and production teams to ensure the sales targets are met.
• Maintain accurate records, including sales reports and customer data, to support the sales and management teams.
• Communicate effectively with customers, colleagues, and management, fostering positive relationships.

Educational Requirements:

• Matric or equivalent.
• A BCom Degree will be an added advantage.
• Experience Requirements    
• A minimum of at least 10 years internal and / or external sales experience with a traceable record.
• Excellent knowledge of computer (Microsoft Excel, word, and outlook etc.).
• Knowledge of the Packaging Market.
• Experience in e-commerce and / or banking / CIT sector would be favourable.
• Knowledge of SYSPRO an added advantage.

Skills and Competencies:  

• Proven work experience as an Internal Sales Administrator / Representative.
• Knowledge of the Packaging Market.
• Excellent people skills with proven customer service competencies.
• Ability to think strategically and willingness to travel when required.
• Excellent time management.
• Ability to work under pressure with attention to detail and meet deadlines.
• Good communication and interpersonal skills.