Internal Broker Consultant at Hollard Insurance

Role Objectives:

•  Support to Broker Consultants in processing all sales transactions assigned, within the set standards and targets, required by the company thus contributing to the productivity and profitablity of the branch. 
•  Assist the Broker Consultant to develop and maintain effective business relationships with brokers in  order to attract develop and retain profitable business. 
•  Assist where required to interpret, explain and effectively market all Trucking products and services and  direct enquiries to the respective centres of excellence. 
•  Contribute to the growth and profitability of Hollard Trucking and Hollard Risk Bureau.
•  Enhance the image of the company through the continuous delivery of efficient and effective customer  service.

Key Responsibities:

•  Sales and Marketing: Assist the Broker Consultant to sell Hollard products to brokers and/or agents  using consultative selling techniques. Contribute to effective marketing of the Company products by  answering questions, resolve problems on topics such as policy status, billing, etc, and explaining new or  revised products and processes. 
•  Account Management: Support Broker Consultants to meet goals for volume and value of quality new business quoted and written within company guidelines, by managing all accredited brokers, process all quotes assigned, update quote register, all quotes to be sent to Broker Consultant who in turn will  forward to Broker, complete the new business worklist and responsible for follow up, processing all  renewals under 65% loss ratio for preparation to negotiate with brokers
•  Broker Consultant responsible  for final sign off, processing and following up all declaration letters, follow up and confirmation of surveys  and following up on
• Risk Recommendations – diary system to be used for this, prepare all new business  closings prior to handing over to underwriting for processing, answering of Broker Consultant’s telephone  in their absence. 
•  Risk Management: Credit control procedures, loss ratios, broker/agent agreements, ensure compliance  with rating, underwriting principles and reinsurance guidelines.
•  Underwriting/Risk Analysis: Analyse qualitative and quantitative data prepared by brokers to provide  approval for risk selection and acceptance, coverage and price.
• Recommend creative alternatives in  regards to rating plans, coverage and payment plans.
• Ensure reinsurance is in place where applicable.
•  Relationship Management: Interact frequently with brokers and/or agents and making sure they receive  the best service delivery.

Required Knowledge and Experience

•  At least 3 years’ Commercial insurance experience (Trucking experience would be advantageous)
•  Good communication skills (including writing and presentation skills)
•  Negotiation skills (internal & external)
•  Sales and marketing skills (Go-Getter attitude)
•  Relationship management skills (have the right approach with the right people – peoples person)
•  Analysis and interpretation of data pertaining to assigned books, reports and market conditions
•  Sound understanding of the TCF principles

Educational Requirements

•  Matric
•  NQF 4 Insurance qualification or equivalent advantageous
•  RE advantageous