Intern (contract appointment: 1 year) - (1028) at University of the Free State

Duties and responsibilities

• Ensure that all guest reports, dockets, and correspondence are completed accurately and punctually.
• Make reservations for guests.
• Ensure that check-in and check-out procedures are strictly adhered to.
• Report any faults to Maintenance Section.
• Liaise closely with Housekeeping on check-ins and check-outs.
• Ensure all takings for the day are correct, balanced and banked according to the policy and procedure.
• Ensure charges are correctly entered into the Guest's Folio.
• Ensure float, cash and credit takings for the shift are balanced and the cashier report is completed.
• Handle conference enquiries.
• Carry out any other function and responsibility as directed to ensure the smooth running of the front desk.
• Willing to work assigned shifts and weekends.
• Assist on occasion with breakfast and other functions.
• Perform any other duties as required by Housing and Residence Affairs Management.

Inherent Job Requirements:

• A bachelor’s degree or an Advanced Diploma/B. Tech degree/Postgraduate Certificate on NQF level 7 or a 3-year National Diploma on NQF level 6 in Hospitality Management or an equivalent qualification.

Recommendations:

• Experience in Hospitality Industry.

Competencies
Key Competencies Required:

Results oriented:

• The ability to cope with a frequently changing environment and to adapt to evolving situations.
• The ability to be reliable, responsible, dependable and to fulfil obligations.

Strategic Thinking:

• The ability to deal with several activities at a time.
• The ability to focus on details, work towards perfection, and approach work in a neat and organized manner.

Business acumen:

• Ability to adhere to rules and strictly follow work regulations.
• Proficient in using MS Office.

Leading:

• The ability to maintain high levels of personal motivation, energy and enthusiasm.
• Ability to be cooperative with others, display good-natured attitude, and encourage people to work together.

Building coalitions:

• The ability to be sensitive and understanding to the needs and feelings of others.
• The ability to interact with others and establish personal connections with people.

Closing date:
9 July 2023.