Intermediate Design Researcher at Nedbank

Job Description

• Our Group Technology Digital Design Team is looking for an intermediate CX researcher to contribute to Nedbank's design solutions by discovering, interpreting and communicating findings, insights and opportunities in an actionable way. In this role you will be required to ensure that research is grounded in a deep and contextual understanding of what matters to the people we are designing for.
• This role will provide you with the unique opportunity to tap into a broad knowledge base as well as various research methods and approaches facilitating the execution of appropriate research to bridge the gap between where our customers are and where they want to be. We look forward to reviewing your application.

Job Responsibilities

• Conduct primary and secondary research
• Determine appropriate research methods and approaches based on the underlying design challenge
• Synthesise research data collaboratively to surface findings, insights (if appropriate), and actionable opportunities and recommendations
• Develop research briefs, screeners, research plans and protocols based on research objectives (in collaboration with stakeholders)
• Design and execute usability tests, heuristic evaluations, user interviews and surveys 
• Moderate, co-moderate and observe research sessions
• Capture and document and file multimedia (audio, video, webcam, screen recording) recordings of testing sessions
• Transcribe testing material (where required) from audio/video/spoken word
• Maintain a view of overall research objectives and ensure that we're executing with the end in mind
• Analyse test findings (including verbal/behavioural cues, pass/fail criteria, etc)
• Conduct feedback presentations and provide actionable UX recommendations and opportunities to stakeholders
• Effectively communicate findings, insights and actionable opportunities to immediate and broader organisation audiences
• Collaborate on creating solid recommendations on design projects or artefacts to build or enhance product / service / solution offerings
• Work within the scope and timelines of each project to ensure agreed deadlines are met

Technical relevance and alignment

• Keep up to date with the latest developments in design thinking, research, CX, UX and related fields to inform continuous improvement of the Design Research team. 
• Contribute to formulating testing parameters to effectively assess user experience.
• Collaborate on conducting competitor research to develop and improve features of products and to balance user needs, technical constraints, and business objectives to solve user problems effectively.
• Understand scope, requirements, and drive innovative solutions aligned with business goals and UX metrics.
• Effectively communicate ideas, both verbally and visually to gain stakeholder alignment.
• Seek opportunities to collaborate and work effectively with cross-functional teams to ensure designs are successfully created and implemented to achieve user goals and craft world class user experiences.
• Learn, understand and adhere to design standards, frameworks and guidelines and seek advice and support where required.
• Adhere to our client centred design (CCD) process and Design Research standards & guidelines. 
• Actively seek to support the achievement of the business strategy, objectives and values by ensuring delivery of process, services and solutions.
• Continuously research and understand insights into world standards and best practices. Identify training courses and career progression through input and feedback from management.
   

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Post-graduate degree in design, social sciences or behavioural science qualification or equivalent   
•  Tertiary – undergraduate – and/or professional design, social sciences or behavioural science qualification or equivalent   

 
Preferred Certifications

• Usability analysis certificate
• Certification in design from an accredited design school
   

Minimum Experience Level

• 4-6 years 

Technical / professional knowledge

• Determining appropriate methods of research
• Facilitating and observing research
• Synthesising qualitative data and communicating research findings
• Divergent and convergent thinking 
• Relevant design tools
• Writing, editing, proofreading, layout and design skills
   

Behavioural Competencies

• Service Excellence
• Building Customer Loyalty
• Engagement Readiness
• Quality Orientation
• Customer Orientation
• Global Perspective
• Positive Approach