Intermediate BI Analyst at DigiOutsource

The Department:

As DigiOutsource’s Business Intelligence (BI) department, we deliver information to the company that is timely, accurate, reliable and relevant. Our information is utilised across the entire business from front facing customer hosts through to executives. Data originates from a multitude of external sources, and is then warehoused and processed into meaningful information. Ongoing analysis and evaluation of results is a daily function. All information systems are designed to provide ease of access, to be extracted on a self-service basis by all users.

Purpose of the Role:

This role requires a motivated, energetic, inquisitive and highly numerate person, possessing a genuine love of numbers and the value that can be derived from interrogating them. The successful candidate will be a proud numbers geek, and will be able to astound those around them with their innate ability to weasel information out of various disparate databases and to draw valuable and insightful conclusions from what they find.

Duties include, but not limited to:

• Conceptualizing, defining and delivering new reports, as well as improving existing ones.
• Analysis of data from various sources in order to ensure that the business acts proactively on the information at its disposal.
• Obtaining, manipulating and analyzing business data to derive experience assumptions.
• Trend analysis on historical data and deriving information to drive key business decisions.
• Integration of new sources of data into company databases so that it can also be analyzed and included in relevant reports.
• Hypothesizing, testing and comparing projected outcomes of scenarios for the growth of existing business and / or the development of new markets and / or changes to existing business rules.
• Highlighting potentially unprofitable scenarios in order to determine remedial action where possible.
• Monitoring of subsequent actual outcomes relative to model assumptions in order to determine likelihood of goal achievement (particularly in respect of new markets) and / or need for changes in tactics and strategy.
• Integration of data into relevant workflow processes, with the specific aim of continuously improving what the company does and how it does it.
• Continually searching for new and useful ways to obtain, integrate and analyze data that is relevant to the company’s business model.
• Identify areas where analytics can be applied.
• Work with Project Managers and Product Owners in executing project plans or analytical tasks within assigned schedule and timeline.
• Education of report end-users so as to ensure a maximum spread of expertise around the company.

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

Essential Criteria:

• 2+ years’ experience in data analysis.
• Strong math, stats and logical skills, together with an obvious (some would say sad) love of numbers, spreadsheets and graphs.
• Undergraduate degree (or substantial progress towards one) with majors in math / stats / economics / engineering / actuarial science or similar. Alternatively, at least 3 years work experience in a data analysis role will be considered.
• Experience with relational databases: SQL, OLAP, MS Office or VBA.
• 2 years hands on SQL experience (SQL queries, creation of stored procedures, functions, automation of jobs, etc.).
• Ability to build reports in Excel and SSRS /Power BI/ Qlikview /Tableau / Cognos.
• High proficiency in Excel (pivot tables, graphs, pull in data from other sources, formulas, functions).
• Ability to clean, manage, manipulate and use numerical data.

Desirable Criteria:

• A relevant post-graduate degree will be a strong plus.
• Experience with machine learning and statistical analysis approaches such as classification, clustering, regression, statistical inference, collaborative filtering, natural language processing, experimental design, social networking analysis, etc.
• Implementation of models (User profiling, client segmentation, etc.)
• Experience with statistical software such as R, Matlab, Octave, Python, Statistica, SPSS, STATA, etc.
• Hands-on experience with reporting services, data mining and data warehouses will be useful.

Person Specifications:

• Bottom Line Focus
• Problem Solving
• Time Management
• Interpersonal Skills
• Communication
• Stress Tolerance
• Adaptability / Flexibility
• Teamwork
• Numbers
• Organisation & Planning

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

• To view all current vacancies, please visit our website, www.digioutsource.com
• Should you not hear from us within 2 weeks, please deem your application as unsuccessful.
• The perfect place to work, play and grow!