Instructional Designer - Centurion at Momentum Metropolitan Holdings Limited

Role Purpose    

• Design and maintain learning and development courses and programs and ensure learning content and design approach support operational and business needs.

Requirements    
Experience and Qualifications

• 5 years or more experience in instructional design
• Relevant learning & development qualification, eg ODETDP, Instructional Design

We're looking for someone with:

• Who can work in a high pressure, fast delivering environment.
• Who can work in the system implimentation environment.
• A high level of comfortability with facilitating and transferring knowledge digitally, virtually and face-to-face

Duties & Responsibilities    
Design and develop learning interventions:

• Keep abreast of trends, legislation and best practices within the learning and instructional design field in order to optimise service delivery.
• Collaborate with project team, vendor and business stakeholders to determine business learning requirements and gaps.
• Collaborate with business stakeholders to define the scope of the learning intervention and analyse the learning interventions audience needs in order to increase the level of content usability in line with adult learning principles and methodologies.
• Collaborate with subject matter experts to design, develop and implement learning curriculum and performance support tools in line with Momentum Retail and best practice frameworks.
• Create the content of the learning intervention that focuses on a blended learning approach and creates the capability necessary to achieving business objectives and meets the needs of a diverse audience.
• Create ‘Facilitator Guides', ‘Learner Guides' and other learning support resources in line with defined quality standards.
• Develop activities, assignments, tasks and pre or post-work in line with best practice assessment criteria, when required.
• Create media to support learning (e.g. visual aids, manuals, e-learning and online) and ensure all learning material is in line with the corporate identity requirements.
• Develop measures of success and request and process feedback to improve existing and future learning solutions.
• Review and maintain existing learning programs on a continuous basis to ensure relevance, accuracy of content and appropriateness of delivery methods.
• Redesign courses for online presentation as distance learning, when required .
• Update or re-design content to ensure all programs remain in alignment with the learning and development strategy and business goals.
• Manage and prioritise workload to ensure on-time delivery and maintain reasonable turnaround times.
• Create supporting material/media (audio, video, simulations, role plays, games etc).

Engage with clients in a client centric manner:

• Provide authoritative, expertise and advice to clients and stakeholders
• Build and maintain relationships with clients and internal and external stakeholders
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
• Make recommendations to improve client service and fair treatment of clients within area of responsibility
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service

Self-management and teamwork:

• Develop and maintain productive and collaborative working relationships with peers, stakeholders and vendor
• Positively influence and participate in change initiatives
• Continuously develop own expertise in terms of professional, industry and legislation knowledge
• Contribute to continuous innovation through the development, sharing and implementation of new ideas
• Take ownership for development on the Africa business, products, systems and processes.

Competencies    

• Business acumen
• Client/stakeholder commitment
• Leads change and innovation
• Collaboration
• Confidence and decisiveness
• Pro-activeness
• Planning and organizing
• Excellent with working with people
• Successful transfer of knowledge
• Adhering to L&P and MMH principles & values
• Relating and networking
• Writing & reporting
• Analytical
• Delivering results & meeting customer expectations
• Following instructions & procedures
• Coping with pressures & setbacks
• Excellent communication skills - verbal, writing and reading
• Basic computer skills
• Basic to medium competency level in Word, Powerpoint, Teams