Infrastructure Operations Manager at Telesure Investment Holdings (TIH)

Introduction    
Ensure the Company’s network infrastructure and associated systems run smoothly, perform within agreed targets, and provide a secure platform for the Company’s business operations.

Specification    

• Infrastructure and Network Development and Maintenance
• Direct and oversee infrastructure developments and maintenance to ensure business requirements can be met. Contribute to the Identification the best practice methodologies and frameworks that will deliver efficient IT Operational Functions including but not limited to: Incident Management, Request Fulfilment, Problem Management, Knowledge Management and Continual Service Improvement.

Analysis of "As Is" and "To Be"

• Support and contribute to the documentation of "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.

Leadership and Direction

• Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organization's mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.

Operational Compliance

• Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Identify, within the team, patterns of non compliance with the organization's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate. Ensure that security testing and issues are reported and escalated where needed.

Performance Management

• Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of team / personal objectives.

Stakeholder Engagement

• Identify and manage stakeholders up to management level, finding out their needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions. Serve as direct contact and custodian of the business, building and supporting relationships with internal stakeholders to ensure effective alignment and implementation of strategic initiatives and/or processes and procedures. Responsible for the management of external vendors by effectively managing relationships, contracts & SLA’s in order to deliver and improve the overall service delivery within the organization.

Continuous Improvement

• Review existing operations in a major area of work and implement innovation processes to generate new ideas and ensure the required continuous improvement outcomes are delivered. Responsible for the on-going management and implementation of the change management process and driving continues improvements to the overall standard operating procedures within the environment.

Data Collection & Analysis

• Conduct research using primary data sources and select information needed for the analysis of key themes and trends. Provide critical analysis and management of the IT spend, assets and the IT value which has been delivered to the organization.

Requirements    

• General Education
• Grade 12/ SAQA Accredited Equivalent (Essential);
• A relevant 3 year IT related degree / diploma (Advantageous)

General Experience

• 6 or more years' IT infrastructure management of environments across technology disciplines: Network, Storage, Voice (Essential)

Managerial Experience

• 5 or more years’ experience in IT management role; (Essential)

Closing Date: 31st, March 2022