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The Ignition Group is one of Africa's largest providers of technology, media, telecommunication and financial services, and is built around a powerful purpose - to make life better through innovative technology. We approach markets that are traditionally complex and contested, and then simplify them, making life easier for consumers, and business more effic...
The role
We are a leading Contact Centre with numerous campaigns, each with unique requirements and standards of excellence. We are seeking a detail-oriented and strategic Industrial Psychologist Graduate to take on the role of Agent Profiling Specialist. This role is pivotal in creating and refining agent profiles for recruitment, ensuring that each campaign is staffed with individuals who meet the specific performance criteria. The ideal candidate will have a strong background in psychometric assessments and data analysis, with the ability to translate these insights into practical recruitment strategies.
The detail
Agent Profiling:
Recruitment Collaboration:
Psychometric Assessments:
Interview Design and Execution:
Performance Analysis and Continuous Improvement:
Data-Driven Decision Making:
Requirements:
Skills:
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