Housekeeping Manager (Stellenbosch) at Empact Group

Job Summary:

• The Housekeeping Manager is responsible for overseeing and managing all aspects of the housekeeping department in order to maintain cleanliness and orderliness within the organization. The role involves developing and implementing cleaning procedures, coordinating staff schedules, monitoring inventory and supplies, and ensuring adherence to safety and sanitation standards. The Housekeeping Manager also provides effective leadership and guidance to the housekeeping team to ensure exceptional service delivery.

Responsibilities:

• Develop and maintain cleaning and sanitation procedures to ensure high standards of cleanliness are met throughout the organization.
• Coordinate and schedule housekeeping staff to ensure proper staffing levels for optimal efficiency.
• Conduct regular inspections to evaluate the quality of cleaning and ensure compliance with established standards.
• Train, motivate, and mentor housekeeping staff to enhance their skills and improve their performance.
• Manage the inventory of cleaning and housekeeping supplies, ensuring adequate stock levels are maintained and orders are placed when necessary.
• Collaborate with other departments, such as maintenance and front office, to ensure smooth coordination and efficient operations.
• Monitor and maintain the cleanliness and operation of housekeeping equipment.
• Develop and implement safety protocols and guidelines to ensure a safe working environment for the housekeeping team.
• Handle and resolve guest complaints or issues related to cleanliness and housekeeping promptly and professionally.
• Collaborate with the human resources department to recruit, select, and onboard new housekeeping team members.
• Conduct performance evaluations and provide ongoing feedback and coaching to ensure continuous improvement.
• Stay updated with the latest trends, practices, and technology in the housekeeping industry and implement suitable changes as necessary.
• Prepare and manage the department's budget, ensuring efficient utilization of resources.
• Implement and maintain eco-friendly initiatives and practices to support sustainability efforts.

Requirements:

• Bachelor's degree in hospitality management or a related field preferred.
• Proven experience as a Housekeeping Manager or similar role in a hotel or hospitality setting.
• In-depth knowledge of housekeeping practices, procedures, and techniques.
• Strong leadership and managerial skills, with the ability to effectively motivate and manage a diverse team.
• Excellent communication and interpersonal skills to interact with guests, staff, and other departments.
• Highly organized with the ability to multitask and prioritize tasks effectively.
• Detail-oriented with a strong focus on cleanliness and sanitation standards.
• Proficient in using housekeeping software and other relevant computer applications.
• Ability to handle and resolve guest complaints or issues in a professional and timely manner.
• Knowledge of health and safety regulations and ability to implement safety protocols.
• Flexibility to work evenings, weekends, and holidays as required.
• Strong problem-solving skills and the ability to proactively address and resolve issues.