Group Loyalty Product Owner at Vodafone Global Enterprise

Your responsibilities will include:

• Day-to-day engagement with various stakeholders to ensure the loyalty platform meets certain requirements and preferences in line with the Group Loyalty strategy
• Ensure that the Loyalty Product comprises of all features that will enable a commercially viable launch
• Incorporate feature requests into product roadmap
• Groom and prioritize backlog
• Analyze preferences and requests of end users/Opcos
• Keep track of industry trends
• Work with COPS across all markets and Customer Care to ensure that Terms & Conditions of the program are well represented
• Prepare content to support training for call centre support and all support functions that are customer facing

The ideal candidate for this role will have:

• A relevant Degree with a minimum of one year in the role, or in a similar role.
• Good knowledge of software development and other relevant web technologies
• Familiarity with agile processes with proven hands-on experience managing all stages of the product life cycle.
• Strong conceptual, communication and organisational skills
• Background or training in basic principles of product Scrum will also be useful
• Ability to continue to monitor, learn, and implement industry best practices
• Good understanding of the business capability/user journey, wider organisational goals, and desired product business outcomes
• High level of EQ and mindfulness

Core competencies, knowledge and experience:

• Is a role model for best practices in customer loyalty and continuous engagement
• Ability to prioritize effectively and work with large teams
• Excellent oral and written communication
• Working knowledge of product development architecture
• Excellent knowledge of user-centred design principles, performance evaluation and change management principles
• Understanding of design quality standards
• Ability to work independently with strong problem-solving attributes
• Comfortable with ambiguity and working in fluid, fast-changing environments under pressure
• Excellent stakeholder management with the ability to inspire, influence, and update senior executives.