Front Office Manager at Accor Hotel

About the Job

Job Description

 Position Overview:

• Ensuring we provide the highest level of guest service and ensuring that standards are maintained for all positions within the Front Office departments.
• Responsible to guide the department in achieving our strategic directions through continual focus and reference to these strategies and our vision.
• Serves as a resource to the overall operations of the hotel by providing assistance and direction as needed.
• Responsible to maximize revenue opportunities throughout the department while managing cost across the board.
• Lead and drive forward a motivated team of managers within the department and continuously look for ways to enhance growth and development for future leaders.
• Support the Guest Experience Manager for the maintaining and continuous improvement of the overall guest experience.

Qualifications

Job Requirements and Qualifications:

• Matric/Grade 12 or equivalent is a prerequisite.
• A hospitality; management and/or similar qualification will be highly advantageous
• At least 3 years Management experience; preferably gained in a 5 star environment
• Computer literate on the MS Office Suite (Word, Excel and PowerPoint) as well as Opera Cloud
• Fluent in English (written and spoken). A foreign language is advantageous
• Proven abilities in:
  • Guest relations
  • Sales – Ability to Upsell the hotel facilities and outlets
  • Time and workflow management
  • Highly experienced in employee management
  • Effective decision-making and judgement
  • Conflict resolution
  • Interpersonal communication skills
  • Delivery to required standards in a fast-paced and dynamic environment