Career Opportunities at Hollard Insurance

Job Advert Summary
The person will be responsible for development of dashboards and reports to aid business in day-day decisions as well as maintenance of existing reports.

They will be responsible for automating and driving improvement on manual processes. Conduct data reconciliations from off-platform data sources and producing reports and insights from such data.

The person will interact with the business stakeholders and subject matter experts in order to understand their problems and needs and produce business dashboards and analytical solutions.

Key Responsibilities:

• Collaborate with business users and other developers to understand and deliver on business needs with a sense of urgency and importance.
• MS SQL Scripting, designing and implementing or reports and data extracts as per business requirements.
• Maintain and support existing data extracts, reports and processes.
• Assist in conducting root cause analysis and resolve data issues and report issues.
• Ensure high quality BI development work via standards, guidelines, quality assurance reviews and testing.
• Design and implement Extract, Transformation and Load (ETL) processes and scripts.
• Validate data in databases and test solutions developed.
• Create specifications for the reports to be developed in order to support Business decision-making.
• General: When required perform any other duties necessary for the operational effectiveness of the company that is within your ability and scope.
• Customer service: Maintain a high level of service to customers (internal and external) according to service level agreements and within the service standards as set by the company.  Provide timely and professional customer service to stakeholders.  
• Continuous Process Improvement: Ensure full compliance to all processes, policies and procedures. Drive and challenge to do things in a better way which reduces waste.
• Quality control:  Quality standards to be adhered to at all times.
• TCF: Ensure customers are treated fairly.
• Employee Growth: Take responsibility for your own career growth and have regular discussions with the relevant role players.

Required Knowledge and Experience

• Matric/Grade 12.
• Bachelor's degree/Diploma in Information Technology, Informatics, Computer Science, Engineering, Sciences, Data Science or Business Analysis.
• BI Certification (e.g. Microsoft MCITP, Kimball Certification, etc.) would serve as an advantage.
• 3 - 5 years experience in any of the following disciplines: 
• Exposure to any reporting tools such SSRS, Power BI or Crystal Reports.-
• Exposure to database design and data modelling.
• 3- 5 years’ Microsoft SQL experience. MCTS / MCITP preferential (2008+).
• Transcripts of certification to be provided.
• Exposure to SQL Management Studio, T-SQL, SSRS, Power BI, SSIS tools.
• Exposure to database design and/or data modelling
• Exposure to SQL Management Studio, T-SQL, SSRS, Power BI, SSIS tools.
• Exposure to database design and/or data modelling
• Knowledge of MS Office – specifically Word, Excel, Outlook
• Communication skills (Can express him/herself in a clear and concise way)
• Relationship management skills (have the right approach with the right people)
• Customer orientation
• Strong interpersonal skills / team player
• Coordination, scheduling and planning skills
• Detail orientated
• Demonstrate common sense, self-motivation and discipline
• Well-presented / representative of Hollard’s image
• Visibly demonstrate the Hollard Way
• Excellent analytical skills
• Lateral thinker/innovator
• Effective written and oral communication skills
• Self-motivated
• Attention to detail, accuracy and speed
• Learning attitude and orientation
• Collaboration skills
• Excellent analytical skills
• Lateral thinker/innovator
• Effective written and oral communication skills
• Teamwork and co-operation
• Independent & self-motivated
• Continuous improvement

Educational Requirements

• Matric/Grade 12.
• Bachelor's degree/Diploma in Information Technology, Informatics, Computer Science, Engineering, Sciences, Data Science or Business Analysis.
• BI Certification (e.g. Microsoft MCITP, Kimball Certification, etc.) would serve as an advantage.

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Job Advert Summary

• The Junior Data Engineer will report to the Hollard Life Solutions Business Unit area and provide Data Engineering support across all the Business Units within Hollard.

Key Responsibilities:

• To ensure effective movement, collection, integration, storage, and provisioning of data to meet business objectives through a sound understanding of business unit requirements.
• The Business Intelligence Developer will be responsible for transforming data into meaningful information using the Microsoft SQL stack and cloud technologies.
• This will be a collaborative role that will be responsible for delivering everything in the Data Engineering space from the data models to the semantic models and the reports themselves.
• Should be able to design and develop end-to-end BI Solutions.
• Be able to do gap and impact analysis on the requirement.
• Accept coaching and mentoring from senior developers/architects.
• Complete documentation of Data Engineering requirements and development according to Hollard standards.
• Provide support to the business on existing projects
• Assist business users in acquiring access to reports/databases
• Responsible for designing and implementing effective cross-functional business intelligence systems and processes.
• Translate business and technical requirements into efficient sustainable Data Engineering solutions.
• This will be a dynamic role where you will be an integral member of a small team building end-to-end Data Engineering solutions.
• This person should be very analytical with an even mix of business acumen and technical capability.
• The BI Developer will be responsible for working with analysts, managers, and executives to understand business needs and working with source owners and BI teams to understand the data sources.
• Participate in analysis and design sessions  
• Communicate progress with business users and project teams.

Required Knowledge and Experience

• +2 years’ experience working on Microsoft BI platform.
• SQL Server highly recommended.
• Experience with relational databases i.e. Oracle; Sybase and SQL Server.
• Exposure to/experience designing and implementing dimensional modelling and Data warehouses.
• Exposure to cloud technologies preferably Azure.
• SQL Server Jobs, Stored Procs, Views, Functions, Indexes, etc.
• Experience in insurance services is an advantage, but not a necessity.

Competencies & Attributes

• Team player & ability to work closely with others.
• Be able to function independently should that be required.
• Problem solver/solution provider.
• Passionate about BI and data integration.
• Committed, self-driven & highly motivated individual.
• Adaptable; be able to handle change effectively.
• Good communication skills.
• Able to work by themselves and in a team.
• Experience working in an agile manner.

Technical Analysis and Design

• Analyze business requirements and translate them into technical and system requirements to best satisfy these requirements
• Sourcing and analyzing data, developing data products, and delivering insights that drive strategic decisions
• Ensure the integrity and availability of data
• Write and maintain technical documentation
• Develop end to end Data Engineering solutions
• Adhere to project release procedures

Educational Requirements

• Tertiary qualifications with majors in at least one of the following: Computer Science, Information Systems or related fields.

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Job Advert Summary
Hello… an exciting new opportunity has just become available in our Insure Operations, Claims Area. We are looking to recruit a Claims Quality Assurance specialist

• Create operational efficiencies in utilisation of management information systems, data management and reporting. Develop statistical information reporting formats and dashboards
• Builds and enhances data
• Create new processes and templates for data collection and storage
•  Required to translate complex data and/or instructions into meaningful outcomes
•  Required to interpret data and provide meaningful recommendations to the business
• Collate statistical information
•  Integrate data into daily, weekly and monthly reports
• Conduct quality audits of service calls, business processes and transactions as well as the management operation systems.
• Review claims in respect of adherence to processes and decision making
• Identify and recommend solutions to possible risks within the claims processes and or decision making.
• Perform complex data analysis in support of ad-hoc requests
• Collecting, analysing and interpreting data
• Effective management of data
• Use data mining tools to identify patterns in the data
• Enhance existing databases.
• Information Administration
• Collate statistical information from various sources / systems / databases
• Develop statistical information, reporting formats and dashboards development.
• Integrates data into daily, weekly and monthly reports.
• Automate data management and reporting utilising existing systems, e.g.  Excel, Powerpoint, SQL, Purple Heron, TIA Grail, QlikView, SPM etc
• Dealing with client requests in a competent, efficient and professional manner
• Support effective teamwork
• Quality control checks
• Relationship management:  Working with and support the claims teams in the regional offices as well as managing relationships with Suppliers and Service Providers
• Continuous Process Improvement: Ensure full compliance to all processes, policies and procedures and identify areas for improvement.
• Employee Growth: Take responsibility for your own career growth and have regular discussions with the relevant role players. Conduct quality audits of service calls, business processes and transactions as well as the management operation systems.
• Participate in special assignments on various project teams as determined by Management.
• Monitor business units to ensure service level agreements both internally are being met and managed, and give the necessary feedback in terms of process gaps identified.
• Assist in the development of quality control measurements, audit sheets and process changes in line with business requirements.
• Review and analyse data and documentation and business processes, and identify opportunities through trends and analysis for continuous improvements and prepare reports to communicate to business units. Direct the investigation and resolution of customer complaints through the business units to ensure full response and continuous control over service, and product delivery.
• Maintain working knowledge of Standard Operating Procedures and Processes, along with performance goals and objectives and apply such knowledge to evaluation and analysis of service activities.
• Assist with identifying required coaching and or training for business units to ensure continuous improvement and full adherence to business process.
• Actively live the Hollard Insure values

Required Knowledge and Experience

• Minimum 5 Years claims quality assurance experience in Commercial and Personal lines claim environment
• Computer experience within a proficiency in Microsoft Office, particularly MIS Excel and SQL, Powerpoint.
• SPM, Indlela, Purple Heron, Qlikview is an advantage
• Advanced Excel and sound knowledge of various system
• Building claims and loss adjusting/ building assessing back-round advantageous
• Coping under pressure and setbacks
• Presenting and communicating information
• Auditing skills
• Applying Expertise and technology
• Adhering to principles and values
• Required to translate complex data and/or instructions into meaningful outcomes.
• Required to interpret data.
• Technical Understanding
• Written Communication
• Knowledge of Operating Systems
• Reporting Skills
• Documentation Skills
• Numeric ability and strong analysis skills.
• Decision Making
• Information Monitoring
• Ownership
• Planning & Organising

Educational Requirements

• Insurance qualification or equivalent/Diploma
• RE5/FAIS Compliant

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Job Advert Summary
Hello… an exciting new opportunity has just become available in our Hollard Insure, Travel (JHB) area. We are looking to recruit a Broker Consultant.

Role Objectives:

Develop and maintain effective business relationships with brokers and travel agents in order to attract, develop and retain profitable business. 

Effectively market all products and services in collaboration with the Centre of Excellence (COE: Hollard Travel).

Interpret, explain and effectively market Travel products and services

Process all sales and underwriting transactions assigned, within the set standards required by Hollard thus contributing to the productivity of the division as set out within parameters delegated to you from time to time.

Contribute to the growth and profitability of the Hollard Insure

Ensure all technical aspects of administrative functions within the department is adhered to.

Enhance the image of the company through the continuous delivery of efficient and effective customer service

Key Responsibilities:

• Sales and Marketing: Sell Hollard products to brokers and/or agents using cold-selling techniques. Contribute to effective marketing of the Hollard Travel Insurance products by answering questions, resolve problems on topics such as policy status, policy payment, etc, and explaining new or revised products and processes.  Create PowerPoint presentations and present face-to-face or via Teams to brokers and/or agents. 
• Account Management: Meet goals for budget and quality of business quoted and written within Hollard Travel guidelines.  Interact frequently with brokers and/or agents (B2B client base).  Develop relationships with existing and new B2B client base.  Obtain new business from B2B value chain. Manage growth, including new B2B clients.  Provide training to brokers and/or agents on Hollard Travel products, processes and systems before they are signed up, and continue with regular training to ensure they understand the products, systems and processes.  Ensure that all premiums are received and up to date on all accounts in portfolio. In collaboration with credit control review and discuss all outstanding premiums and arrears with Brokers and Travel Agents on a monthly basis.  Discuss claim case studies with brokers and travel agents to ensure we assist with consumer education.
• Underwriting/Risk Analysis: Prepare and analyze qualitative and quantitative monthly data against budgets. Recommend creative alternatives to management with a view of optimizing premiums, coverage and terms and conditions.  Recommend or implement changes to improve productivity, profitability, growth and the quality of assigned book of business.  Decline unsuitable risks.
• Relationship Management: Interact frequently with brokers and/or agents. Build effective relationships internally so that our travel agent and broker’s expectations are exceeded.
• Customer service: Communicate in a clear manner both verbally and via email with B2B and B2C client base. Assist office staff when volumes require additional resources.
• Networking: Identify prospective customers using established lead methods. Attend work-related functions during office hours and/or after hours.  Represent the company’s brand in a positive manner to attract new business and maintain existing business.
• Communicate as needed with stakeholders to obtain information needed to complete screening and transactions, etc. 
• Reporting: Produce monthly reports (Excel and Word) detailing sales and underwriting trends. Provide feedback (reporting) to senior management on achievements, pending issues, problems and suggested recommendations. Gather market intelligence and report movement in the market to management immediately to ensure we remain ahead of our competitors.
• Continuous Process Improvement and Compliance: Adhere to and maintain standards pertaining to sales processes and recommend improvements.
• Recordkeeping: Documents, registers, e-mails etc to be kept up to date at all times.
• Legal and Compliance: Ensure that customers are treated fairly and comply with relevant legislation at all times.
• Employee Growth: Take responsibility for your own career growth and have regular discussions with relevant role players.

Required Knowledge and Experience

• 10 years or more work experience
• Excellent communication skills (including telephone, writing and presentation skills)
• Negotiation skills (internal & external)
• Sales and marketing skills
• Relationship management skills (ability to deal with difficult customers)
• Analysis and interpretation of data pertaining to assigned book of business
• Demonstrate self-motivation and discipline (arrive on-time for meetings, work and functions)
• Well presented
• Visibly demonstrate the Hollard Way
• Good knowledge of MS Office – Intermediate level (including Word, Excel, PowerPoint, Outlook)
• Own transport, with driver’s license
• Career orientated
• Team player (ability to multi-task within the team)
• Ability to work overtime, travel and attend functions to entertain brokers and/or agents, when needed
• Experience in the travel industry will be an advantage
• Strong Microsoft Office skill and ability, especially with regard to Excel and Word

Educational Requirements

• Matric
• BCOM-degree in Marketing and Sales, or similar qualification, would be an advantage