Fraud Manager at FNB South Africa

Job Description
Are you someone who: 

• Based on investigations conducted the role is expected to contribute towards recommendations relating to process and control changes to address loopholes identified and thus reducing fraud losses for the Bank.
• Manage the investigations’ function and provide strategic direction in the pursuit of fraud cases.
• Use expertise to provide guidance and support to resolve simple to complex fraud investigations.
• Advise business on the implementation of recommendations proposed relating to process and control changes that aim to reduce fraud losses.
• Provide stakeholders with information timeously when requested. Utilises resources where required to extract relevant information by collaborating & communicating with other client service team supervisors to balance client service goals and risk management activity and decisions.
• Manage, track and respond to complaints.
• Manages & works well within a team environment.
• Keeps track of the progress made in investigations by providing accurate input to the monthly CEO reports and keeps key stakeholders in the loop with respect to the progress in the key investigations and Modus Operandi.

You will be an ideal candidate if you: 

• BCom, or bachelor’s degree
• Certified Fraud Examiner qualification (will be beneficial)
• Have 3 plus years banking fraud analyses and investigation experience
• You should be au fait with digital channels and Banking Apps

You will have access to: 

• Challenging Work.
• Opportunities to network and collaborate with stakeholders at all levels of the organisation.
• Engage with subject matter experts to enhance and develop your skill set.
• Opportunities to innovate and use data analytics.

We can be a match if you are:  

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.