Fraud Detection Administrator at Nedbank

Job Responsibilities

• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Influence the enhancement of business processes and methodologies.
• Ensure costs are recovered per time allocation and transfer pricing agreements with stakeholders.
• Liaise with stakeholders to fully understand and meet expectations and/or requirements through electronic communication providing feedback to management and stakeholders.
• Build and maintain mutually beneficial relationships by interacting with stakeholders within Group Forensic Services (GFS).
• Contribute to smooth flow of work and maintain relationships with internal and external service providers.
• Manage and prevent potential operational losses.
• Prioritise reported risk events.
• Classify risk events through assessment of category and/or type of event to ensure accurate management information on risk events provided to stakeholders
• Determine completeness of reported risk event.
• Register risk event on case management system by capturing information within timelines and escalate to management for quality assurance and distribution.
• Provide feedback to stakeholders.
• Provide administrative support services to stakeholders.
• Action requests for authentication of identity documents.
• Ensure timeous payment for services rendered, order stationery and re-imbursement of staff expenses by capturing Group Finance (GFD) vendor payments, procurement and staff re-imbursements by processing the amounts on the relevant system.
• Ensure smooth operation and service delivery to GRS by administering travel, accommodation, venue and equipment bookings per relevant policies.
• Ensure compliance to company standards by managing the asset register through purchasing, updating and maintaining it.
• Manage the onboarding process of new employees.
• Comply with risk standards and policies.
• Understand and embrace the Nedbank vision and demonstrate the values.
• Improve personal capability and stay abreast of developments in field of expertise.
• Support personal growth and enable effectiveness in performance of roles and responsibilities.
• Maintain knowledge management, and improve team success by sharing knowledge with team and ensuring that information is provided correctly to stakeholders.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Matric / Grade 12 / National Senior Certificate

Minimum Experience Level

• 2-3 years experience in banking and/or operational back-office environment in a financial institution

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Branch processes and procedures
• Client service principles
• Filing techniques
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills