Fraud Administrator at FNB South Africa

Purpose

• To provide efficient administrative support that includes reporting and updating of all related information when executing specific fraud management actions and interventions related to specific fraud management sub functions of the fraud value chain to minimise the impact of reported and confirmed fraud events on FNB and its customers.

Experience and qualifications

• Minimum: NQF 5.
• Preferred: Related Qualification.
• Understand rules and regulations applicable to the area of focus in the fraud value chain.

Additional requirements

• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
• No Referral plan is assigned to this job

Responsibilities

• Execute activities for arbitration of cases by preparing required information, which includes controlled sharing of customer information between banks, engaging with various stakeholders to validate any transactions.
• Recording and/or monitoring of fraud cases in internal and external databases.
• Accurate processing of charge backs in line with applicable codes which comply with the appropriate payment system (e.g. Visa and MasterCard) rules.
• Actively participate in key internal forums and share information and insights with colleagues across the Bank.
• Timely, accurate checking and comprehensive compilation and supply of fraud related documentation in the required format to support efforts in addressing identified fraud events.
• Timely and accurate recording and checking of fraud related information to disseminate to relevant stakeholders.
• Execute fraud administration duties in line with required rules, processes and using available systems. Ensure that activities are executed in a timely manner and accuracy.
• Administer merchant rewards after careful investigation of method applied in recovering the card.
• Contribute to the reduction in operational losses by providing efficient administrative support to the fraud team.
• Manage personal development to increase own skills and competencies.
• Execute recovery activities in line with applicable standards and laws to maximize recoveries for the Bank.
• Compile and communicate accurate and timely reports on fraud according to area of focus.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.