Forensic Clerk at Sanlam Group

Job Description

• This career opportunity is available at Santam for a Junior Forensics Clerk who will be based in Bellville, Cape Town. 
• The successful candidate will be responsible for managing our whistle-blowing channels, analysing new reported information received relating to incidents of insurance crime and misconduct, analysing claims and policy data, and supporting the forensic team in their efforts to effectively respond to all incoming reports. This role requires a high level of integrity, strong administrative skills, communication skills, analytical skills, a solid understanding of insurance processes will be beneficial.

What will make you successful in this role?

• Manage whistle-blowing channels: Attend to all new reports received through the whistle-blowing channels.
• Information Analysis: Analyse information received.
• Report Preparation: Prepare detailed new investigation reports, documenting information received.
• Evidence Collection: Gather claims and policy documentation on new reports, telephonic contact with new reporters, and analysing of digital records.
• Collaboration: Work closely with all stakeholders to ensure comprehensive collection of information on new reports.
• Information Compliance: Ensure all information that is collected comply with relevant laws, regulations, and company policies.
• Record Keeping: Capture information on CMS (case management system); maintain accurate and organized record of all new reports on file.
• Continuous Improvement: Stay updated on industry trends, fraud detection techniques, and regulatory changes

Qualification and Experience

• Education:  Matric with a forensic or insurance related qualification will be beneficial          
• Experience: Minimum of 2-3 years of experience in a similar role in the insurance industry.
• Technical Skills: Proficiency in Microsoft Office package.
• Knowledge: Understanding of short-term insurance terminology, insurance products, policies, and industry regulations would beneficial

Skills

• Confidentiality: Ability to handle sensitive information with discretion and maintain confidentiality.
• Information gathering ability
• Attention to Detail: Exceptional attention to detail and accuracy.
• Analytical Thinking: Strong analytical and problem-solving skills.
• Communication: Excellent written and verbal communication skills.
• Time Management: Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Team Player: Ability to work effectively both independently and as part of a team.
• Customer Service: Commitment to providing excellent service to internal and external stakeholders

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently