Job Opporttunities at FNB South Africa

Job Description

• To assist in proactively managing a portfolio of Private Wealth Clients with a team of Private Bankers through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.

Are You Someone Who Can;

• Proactively manage a portfolio of affluent clients with a team of Private Bankers through provision of analysis, research, sales and service fulfillment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
• Build sound relationships based on trust and openness.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through ensure effective management of the leads pipeline.
• Consistently produce high-quality outputs within agreed deadlines.

You Will Be an Ideal Candidate If You

• Minimum Qualification - RE5 Certificate with a Degree NQF7 level in Finance or Accounting
• Experience - 2 to 3 years’ experience within a Sales/Service area of a financial environment.
• A person must not be unrehabilitated insolvent.

You Will Have Access To

• Opportunities to network and collaborate.
• Challenging Working Opportunities to innovate.

We Can Be a Match If You Are

• Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
• Comply with relevant statutory, legislative, policy and governance requirements and set processes and procedures related to specialization.

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Job Description

• To provide expertise, advice and support through the implementation of the organisational information management strategy by facilitating the definition, design and implementation of information management processes, business and technical requirements and solutions.
• Information management encompasses information architecture management, metadata management, master and reference data management, data development management, business intelligence and data warehousing management, content, document and records management, data quality management, data storage and operations management and information security and data privacy management.
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data.
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Understand internal information management landscape, challenges and maturity level.
• Identify information management requirements.
• Define and implement information management standards and processes.
• Contribute to the development of the overall information management architecture.
• Understand client information management landscape, challenges and maturity level.
• Define and implement approach for specialised Information Management creation.
• Define and implement approach for specialised Information Management integration.
• Integrate Information Management specialisation into other Information Management capabilities.
• Integrate Information Management specialisation into operations.
• Distribute and deliver the specialised Information Management capability.
• Design and setup the specialised Information Management reporting and analysis capability.
• Define and implement Information Management specialisation policies and governance.
• Define and design Information Management specialisation strategy.
• Define the Information Management specialisation architecture.
• Define approach for Information Management specialisation repository management and set up repositories.
• Implement managed Information Management specialisation environment.
• Prevent wastage and identify process improvements to contain and reduce costs.
• Deliver internal and external customer service excellence through adherence to quality service standards.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Ensure implementation of relevant policies, governance and practice standards across the business.
• Maintain expert knowledge on relevant legislative amendments, industry best practices and business's internal compliance procedures and requirements.
• Ensure compliance is adopted in terms of systems and procedures as laid out by business.
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
• Develop, encourage and nurture collaborative relationships across the FRG.
• Represent the BU in the group wide data management workgroups focused on data privacy and records management disciplines.
• You will be the ideal candidate if you meet the following requirements:

Qualifications and Experience required

Minimum Requirements:

• A minimum of three (3) Years experience in a Data\Information Management environment
• Bachelor’s Degree / Advanced Diploma (NQF 7), preferably in Information Systems; IT Business Management, Information Technology, Computer Science or related disciplines
• Proficiency in MS Office or similar tools

Value Added:

• Understanding of the DAMA Principles.  Certification from Data Management Association, namely Certified Data Management Professional (CDMP) – Level 1 or higher, will be an added advantage.
• Exposure and/or involvement in the implementation of Content, Document and Records management solutions, such as SharePoint, among others,
•  Be familiar with records lifecycle, and applicable policies, regulations, and frameworks,
• Exposure and /or involvement in the implementation of data privacy laws (POPIA and related regulatory frameworks)
• General understanding of the master and reference data management discipline
• General understanding of the Payments and Collections

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Job Description

• To understand the various data sources, how the data flows through the organization and provide expertise and support through translating business needs into tangible solutions by analyzing data, conducting root cause analysis, and recommending improvements to data pipelines, data quality, metadata, master and reference data, data access management.
• Understand data sources and map to target systems/ solutions.
• Provide transformation rules to Data Engineers.
• Understand business rules and requirements to solve specific use cases.
• Ensure that process conforms to business objectives and complies with Group Information Architecture.
• Apply company, business, Group and/ or relevant industry knowledge for analysis.
• Prepare and present findings on data analysis in written and verbal reports to key stakeholders.
• Assist with the mapping of the various source systems to the relevant enterprise data model elements (engage with the Data Modelers where the models need to be extended), and enterprise reference data.
• Query and connect data from disparate sources to identify areas where changes are required.
• Conduct analysis, time-series analysis, and classification models and deliver accurate and high-quality analysis (e.g. test design and analysis).
• Utilize methodologies and methods for accessing, analyzing and presenting data.
• Research new data sources and analytical tools with the aim of improving the process and underlying data analysis Understand the quality of data and engage with relevant stakeholders to correct data (if and when necessary), thereby ensuring usability is in line with requirements.
• Keep up to date with new data assets and products in order to identify new opportunities, capabilities and trends that would add value to business.
• Check accuracy of data and if it is within relevant thresholds (reasonability) and compare the new output with existing requirements.
• Analyse and recommend changes to data pipelines of existing and new initiatives with the aim of aligning these to avoid duplication in data pipelines, inconsistent mappings, etc.
• Partner with stakeholders to grasp problem specifics - collects, processes and analyses data to quantify the scope, nature and severity of the problem.
• Engage with Data teams to understand the data landscape.
• Engage and drive conversations with relevant stakeholders to unpack project and requirements.
• Evaluate options based on business requirements and provide input into viable solution based on analysis.
• Work with the relevant Data stakeholders when new data or changes to existing solutions are required and manage timelines and expectations with business.
• Identify opportunities/changes which need to apply in Data Analytics solutions (e.g., Cubes/Production reports).
• Attend relevant priority session and provide motivation to get item prioritized.
• Ensure proper handover and provide relevant artifacts to stakeholders.
• You will be the ideal candidate if you meet the following requirements

Qualifications and Experience required:

Must have:

• 5 years technical (data analysis) experience in Data Analytics, Management Information and/or IT environments
• Proficiency in SQL and MS Excel, e.g. Microsoft SQL, Teradata, or similar tools Degree in Information Technology; Information Systems Management; Computer Science or related disciplines

Value Added:

• Knowledgeable in data modelling techniques, i.e. entity relationship and dimensional models
• Familiar with visualization tools such as Power BI; QlikView, etc.
• General understanding of Payments and Collections industry
• Understanding of data quality management concepts; ETL processes and Data warehousing
• Ability to document and present findings of the business area data landscape.
   

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Are you someone who can: 

• Must have a fair understanding of the entity relationships within a database and how the various system integrate with each other in an environment
• Use Case skills
• Able to compile process and data flow diagrams and Context diagrams
• Must have creative skills in providing possible solutions to business requirements.
• Analytical thinker with problem solving skills
• Must be able to define user journeys
• Ability to research and define solutions, best fit for industry, customer and aligned to group strategic objectives
• Ability to run with analysis and present thinking to business
• Ability to defend requirements and explain thinking
• Understand how the requirements achieves business objectives tied to return on investment
• Ability to work unattended and meet strict timelines

You will be an ideal candidate if you: 

• Minimum of 3 - 5 years relevant Business Analyst experience required
• Bcom or Industry Related Degree
• Familiar with Agile & Waterfall methodology
• Have the following Business Analysis Competencies:
• Presentation Skills
• Information Gathering
• Self Starter – looks for opportunities
• Team worker
• Some leadership Skills
• Good writing skills
• Conflict management skills
• We can be a match if you can:  
• Act as an interface between business, developers and the testers.
• Be empathetic yet diplomatic when dealing with concerns and conflict from the business and or team members. 
• Be able to listen, advise and escalate issues where necessary
• Business analyses, i.e. planning, elicit, document and review
• Analyse projects using best practice.
• Workshop or hold JAD sessions to gather requirements and drive workshops when necessary.
• Ability to make decisions, think on your feet and be proactive
• Provide solutions or recommendations to business when requirements are unclear taking into account what would be best for the business. Be a future thinker not just current solutions.
• Preparation of functional requirements specifications
• Preparation of business solutions specifications
• Enterprise analysis skills i.e. identify opportunities, risks & assumptions.
• Stakeholder Analyses i.e. understand audience and identify them upfront.
• Assess, analyse and optimise end-to end business processes that are signed off by the business by documenting business process requirements through research, interviews or facilitation sessions  also assess current business processes, procedures and business rules in conjunction with business partners, designing new & existing business processes.
• Detailed extraction and documentation of all business rules impacting a project
• Ability to probe and gather information
• Create the relevant analysis documentation i.e. Business Specification and or Functional Specification documentation using change control processes and version controls when required
• Be able to manage your own time when required to prioritise multiple projects
• Provide feedback and guidance to more junior members in team
• Review test cases provided by the Test Analyst
• Manage all Project analysis Documentation and ensure all sign-offs are achieved prior to work beginning on the project
• Add business value
• Take accountability for own projects through to implementation. Be actively involved from start to end of a project lifecycle
• Ability to run some initiatives as the BA and PM where applicable and necessary
   

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Job Description

• To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, with minimal guidance.
• Hello Future Data Scientist 

Are you someone who can: 

• Validate, interpret and create reports and presentations for data analytics management and relevant stakeholders
• Build models that analyse processes to recommend areas for optimisation to achieve cost savings, revenue generation or efficiency improvements for the business
• Conduct appropriate manipulation and analysis of data to pro-actively identify and meet needs of the business for the purpose of future work and to ensure high information-quality and reliability across the business
• Develop and apply analytical algorithms and methods to build, test and implement robust mathematical models and analytical solutions that address business problem, opportunities and improve business outcomes i.e., reduced risk and costs, increased profitability, optimised efficiency and to facilitate strategic decision-making

You will be an ideal candidate if you:

• Have a degree in Mathematics, Statistics or similar
• Have 3 to 5 years of relevant experience
• Have extensive Modelling experience 
• Have experience in scorecards, credit risk and credit modelling
• Have technical experience in the following: SQL, SAS, R

You will have access to: 

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate
• We can be a match if you are:
• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

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Job Description

• To interpret the business requirement specification and translate into a detailed system design specification to enable the development of innovative, flexible and efficient solution of a business problem

Are you someone who can: 

• Create conceptual and technical systems designs like data models, interface designs, and workflow diagrams
• Analyse existing company processes to identify areas for improvement and automation
• Perform feasibility studies to evaluate proposed system solutions
• Collaborate with development teams to test systems
• Provide ongoing technical support to end users
• Create comprehensive documentation for all stages of the research, design, implementation, and maintenance stages of a project
• Liaise with business stakeholders, IT teams, and project managers to ensure clear communication of project objectives and deliverables
• Participate in system testing to ensure developed systems meet quality standards
• Stay up to date with industry trends and emerging technologies and contribute to process improvements 
• Conduct a system requirement risk assessment
• Define, develop and document how business systems interface functionally
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Display and encourage an appreciation of teamwork and inclusivity
• Participate in planned activities that are appropriate for own development
• Ensure development and continuous value add improvement to operational processes
• Manages risks in own area of responsibility

You will be an ideal candidate if you: 

• Have a BCom, B.Eng., BSc Eng., BSc Informatics, or related degree
• Minimum 3 years System Analysis experience
• Have experience with API design & Database design, SQL, Java
• Can write technical requirements
• Advance knowledge of the full SDLC
• Have programming experience (advantageous)
• Strong technical, problem-solving, and analytical skills
• Solid understanding of software development methodologies and system design principles 
• Excellent verbal communication skills to collaborate with stakeholders and translate technical concepts to non-technical users 
• Relevant experience with system analysis tools, project management software applications, documentation tools, and knowledge of hardware

You will have access to: 

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We can be a match if you are:  

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

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Job Description

• As part of our team in FR Short Term Insurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Increases operational efficiency and suggestion of solutions which will enhance cost effectiveness.
• Efficient and effective query response and delivery of duties that is accurate and timeous.
• Delivery of tasks within agreed processes, timelines, and operating standards.
• Performance of administrative functions in support of the Legal function, with a focus on handling claims, actioning invoicing, drafting of repudiation letters, and ensuring the accuracy and timeliness of all claims-related processes.
• Comply with governance in terms of legislative and audit requirements.
• Maintenance of a comprehensive and up to date document library. Provision of support to Legal team to source required documentation.
• Ensure all SLAs are managed accordingly and conduct spot checks on your claims to ensure that the attorneys are servicing clients accordingly by maintaining up-to-date records of all claims, including status updates, deadlines, and resolutions.
• Highly organized and detail-oriented individual
• Manage personal development to increase own skills and competencies.
• Handle confidential and sensitive information with discretion and professionalism.

You will be an ideal candidate if you:

• Have Matric and Legal Secretarial Diploma or Paralegal qualification.
• 2 - 4 years relevant experience in Legal administration in a law firm, legal department, or legal insurance.
• Have the above experience in Civil Law, Family Law, Labour Law, and Criminal Law.
• Have experience with processing bill of costs
• Familiarise themselves with Law on Call and the service the product provides to customers.
• Proficient in legal terminology, procedures, and documentation.
• Have strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Can prioritize tasks and manage multiple deadlines effectively.
• Proficient in Microsoft Office Suite and software applications.

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Job Description
Are you someone who can: 

• Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG.
• Provide subject matter expertise and thought leadership.
• Act responsibly with work related resources to contribute to cost containment.
• Design and develop IT systems and solutions.
• Conduct research on architectural systems.
• Demonstrate cost consciousness and awareness of personal contribution to costs and productivity.
• Identify and escalates potential risks that may lead to increased costs.
• Prevent wastage and identify process improvements to contain and reduce costs.
• Adhere to organizational values and service standards and interact with and communicate with customers accordingly.
• Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed timelines and Service Level Agreements.
• Meet set turnaround times while ensuring own availability, reliability and accuracy.
• Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability.
• Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service.
• Execute own work in accordance with the organizational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
• Identify and escalate risk as normal part of work Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
• Adhere to quality standards, turnaround times and company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Seek out regular performance feedback and put actions in place to improve and enhance performance Identify activities to address own development gaps.
• Create own personal development plan and review plan with team leader or manager.
• Understand which competencies and skills are required to be mastered to ensure personal development and performance Keep abreast of learning opportunities, changing products and trends.

You will be an ideal candidate if you have: 

• Bachelor’s degree in computer science, Engineering, or Information Systems
• 4 – 5 years of strong SQL skills and experience with MS SQL Server
• 4 – 5 years of experience with ETL tools and processes, specifically SSIS.
• Hadoop or Ab Initio would be an advantage

You will have access to: 

• Opportunities to network and collaborate
• Challenging work environment
• Opportunities to innovate

We can be a match if you are:  

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Adaptable, curious and willing to learn.
• Passionate in providing insights.
• Thrive in a collaborative environment.
   

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Job Description

• The purpose of the role is to effectively implement and monitor execution of the IT risk management programme across the Business Units and apply risk mitigation to support the business in achieving its strategies in accordance with Group IT risk governance requirements, design and build risk programmes that covers all related legislation.

Key Responsibilities: 

• Manage expenditure planning and reporting within approved budget parameters.
• Draw up a budget aligned to tactical delivery plans to facilitate the provision of adequate financial resources.
• Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions.
• Execute defined business strategy by translating it into the business operations.
• Communicate policy modification, objective achievement progress and critical success factors to impacted stakeholders.
• Ensure the development and implementation of multiple practices in alignment with operational policy and procedural frameworks.
• Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure.
• Stays abreast of relevant industry risk management best practices and legislative amendments and suggests ways to leverage these to ensure continuous improvement.
• Creates risk awareness and manages audit findings.
• Participate in Group risk forums where required and cascades relevant information through team.
• Ensure integrated view and reporting of relevant business information.
• Analyse information to identify trends, discrepancies and inconsistencies for decision making purposes Ensure reporting of identified inconsistencies or opportunities.
• Use the insights gained through integrated business reports to measure success and realign tactical strategy implementation objectives appropriately.
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provide advice to relevant stakeholders.
• Maintain up to date knowledge of local and global trends Provide thought leadership and expertise.
• Manage the segment's IT risk profile in line with business risk appetite.
• Continuous monitoring of levels of IT risks across the Segment by tracking implementation of management action plans to mitigate or address identified risk, and issues as well as audit findings raised.
• Ensure that IT Risk governance across the segment is fully functional and in accordance with business governance (IT, business) and Risk requirements.
• Implement and maintain sound IT Risk processes and controls to ensure IT services are delivered in a risk enabled environment.
• Produce regular reports to communicate accurate and complete view of the IT risk profile and in a manner that guides actionable management decisions.
• Escalate relevant risks and issues including remediation plans to relevant stakeholders and committees.
• Demonstrate leadership behaviour through personal involvement, commitment and dedication in support of organisational values.
• Manage team or teams in areas of responsibility in delivery against performance targets and achievement of wider human capital objectives.

We can be a match if you are:

• Challenge the status quo
• Good stakeholder management – internal and external stakeholders
• Have 4 to 5 years' experience in similar role

You will have access to: 

• Opportunities to network and collaborate.
• Challenging work.
• Opportunities to innovate.
   

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Job Description

• Implements a program of technology projects to ensure that program goals are accomplished
• Hello Java Developer,

Are you someone who can:

• Advise on the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards.
• Write well designed and efficient code for medium to large applications.
• Work in small independent teams
• Evaluate system performance through stress testing results to ensure code quality and application stability
• As a #Changeable you will have access to:
• Opportunities to network and collaborate.
• Work that is challenging
• Opportunities to innovate.
• Flexible working environment
• Deep focus on health and wellbeing
• Coaches and mentors to help with your professional development.
• A very Generous leave policy to cater for your individual needs.
• Preferential employee banking rates that include Vehicle and Home loans. For more details see attachment

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.

You'll be an ideal candidate if you:

• Are you very proficient in Java and Java EE. Knowledge of other programming languages is advantageous.
• Are experienced in System Design & Development methodologies.
• Are proficient in Atlassian (i.e., JiRA) software suite (to your advantage)
• Have a BSC Computer Sciences, BSC Informatics or related degree.
• 5+ years related experience

Tech Stack:

• MySQL
• Hibernate and Springboot
• Jenkins
• Docker
• Java 8/11
• CI/CD
• Mavern and Gradle
• GIT
• LDAP
• Radius
• Oauth 2.0
• SAML
• Cassandra

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Job Description

• To manage and support the key accounts team
• Drive an Increase in average balance of specific portfolio of assets as defined in the Financial Performance Report of the business
• Drive an increase in average balance of specific portfolio of liabilities (e.g. Call reports, 32 Day Deposits, Fixed Deposits) as defined in the Financial Performance Report of the Business
• Manage costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
• Build and maintain strategic relationships with internal and external parties to support the sales strategy
• Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders
• Manage existing clients and grow portfolio through making contact and generating leads
• Provide sales support efficiencies and services in order to ensure retention of clients
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Enter all Qualified leads into the sales pipeline and maintain on a daily basis
• Track, control and influence sales activities with the specific aim to increase sales efficiencies
• Develop materials and documentation including minimum standards, templates, guidelines, FAQ’s and processes
• Develop a deep understanding of the technical trends, market, competition and trends in the market. Research and identify new entrants in the relevant industries (mobile, payments, finance etc). Assess opportunities and threats from these entrants
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
• Manage own development to increase own competencies
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies

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Job Description

• To drive the growth of the Investment and Insurance business in partnership with Private Advisors, by delivering on strategy, project manage various business development activities and initiatives, and ensure delivery of the portfolio’s key objectives. Critical outputs of the role is to identify leads, support campaigns and build relationships within assigned regions.
• Provide first line support on escalations that are outside of turnaround time.
• Manage all segment leadership requests.
• Report on all Challenges within regions and manage expectations.
• Manage the full process related engagement from submission of quote to completion.
• Proactively support lead usage, assisting with seeking opportunities through adviser tools.
• Drive campaign management in region on all newly launched campaigns, launch, track and keep momentum going.
• Track and contribute to the attainment of the monthly budget, reporting on progress, as well as deriving strategies on how to close gaps in achieving targets.
• Analyse and develop implementation plan against the forecasted financial budget.
• Develop tactical budget for area of responsibility that minimise expenditure and manage costs.
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.
• Contribute to sustaining a competitive edge through upskilling and coaching frontline advisors on how to effectively upsell clients.
• Develop and implement practices which build service delivery excellence and implements efficiency models.
• Model and coach behaviours that build rewarding relationships, encourage innovations and allow others to provide exceptional customer service.
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provide of advice to relevant stakeholders.
• Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure.
• Participate in relevant management forums where required and cascades relevant information through team.
• Identify opportunities across the business by grouping similar projects to enable the re-use of similar enterprise capabilities to improve efficiencies and manage duplication
   

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training as per eCareers.Job Description
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training as per eCareers.

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Job Description

• The Chief Operations Officer is responsible for all operations activities of the business by ensuring that all operations of the bank are in total conformance to the Bank's quality system in accordance with customer and the institution's requirements
• Implementation of a Business aligned strategy to balance short term growth of Business Unit with long term sustainability of Business and Group.
• Balance short term growth of Business Unit with long term sustainability of Business and Group.
• Achievement of net profit growth for Business.
• Manage Cost to Income to increase profitability and efficiencies for the business.
• Enable enduring, rewarding relationships through the definition, creation and socialisation of the business aligned and integrated Business Unit customer (Sales and Service) delivery strategy in support of the Brand.
• Definition and communication of an aligned Business strategy to optimise efficiencies, innovation, process improvements, technology, governance, etc.
• Monitor changes in legislation, regulations, initiatives and relevant industry practices. Ensure drafting and implementation of appropriate interventions. Ensure compliance with audit requirements for the Business.
• Translate business strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Develop a deep understanding of the technical trends, commercial market, competition and trends in the business market.
• Research and identify new entrants in the relevant industries (mobile, payments, finance etc.)
• Assess opportunities and threats from these entrants.
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data.
• Execute the business people strategy that nurtures talent and embraces the values, culture and philosophy of entrepreneurship, accountability and innovation in order to meet current and future business needs.
• Hold direct reports in the Business accountable for the implementation of Leadership Strategy that drive behaviour towards high performance.

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.