First Line Support Consultant (JB4609) at Kontak Recruitment

Minimum Requirements:

• A+ Certification
• 2 years experience in a tier 1 support role
• Microsoft 365 administrative experience is essential
• Studying toward or certified in Microsoft 365 Endpoint Administrator Associate or Microsoft 365 Administrator Expert (advantageous)
• Mac and Windows OS experience essential
• Excellent communication and interpersonal skills
• Strong problem-solving ability
• Detail-orientated and driven
• Valid driver’s license and own vehicle

Duties and Responsibilities:

• Provide first-line support via phone, email, or in-person (travel to client site) for IT-related issues.
• Identify, diagnose and troubleshoot issues with hardware, software, and network connectivity.
• Escalate more complex issues to Level Two support or appropriate IT personnel
• Assist with software installation, upgrades, and patch management of Microsoft Office, antivirus software, etc.
• Set up user accounts, email accounts, and access permissions in Active Directory, Office 365, etc.
• Log support tickets, resolutions, and troubleshooting procedures in the helpdesk system, for accurate and up-to-date record keeping
• Always be willing and eager to learn, upskill and qualify in the required Microsoft Certifications