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Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. Santam is a subsidiary of Sanlam Limited and has been listed ...
What will you do?
The Santam Direct Call Centre has three positions available for a First Line Manager in the Client Engagement department. The role is based in Bellville, Cape Town.
The purpose of this role is to ensure that the client services service levels are maintained within Contact Centre. Lead and manage a team of Client Service Consultants within the larger Client Services team. The incumbent must be available to work shifts and also Saturdays as per the shift schedule.
maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
What will make you successful in this role?
Qualifications And Experience
Specific Requirements
There will be a probationary period for three months, which consist of the following two phases:
Knowledge And Skills
Knowledge And Skills
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