Factory IT Coordinator, ekaterra, Pietermaritzburg (Short-term) at Unilever

Your Role

ekaterra is currently in the process of full global IT Systems and Infrastructure separation from its former owner – Unilever Group. The main goal of this separation is to design, build, test and deploy a fully separate, flexible, and fit for purpose IT environment. 

Therefore, we are currently looking for a Factory IT Infra Lead, who would coordinate the deployment activities, provide local hardware & software support and implement technology at the operating system-level across all local server and network areas in cooperation with internal and external IT support services. 

 Your Key Tasks:

General activities:

Acts, as primary technical administrator at ekaterra Factory, handles the day to day IT technical issues as an admin, both on network, as well as local applications in cooperation with Global, Regional and External IT support centres. 

Provide day to day IT Support to the local organization and resolving service request or problems related to IT Assets & Systems, such as workstations & peripherals on site, locally or in cooperation with global, regional and external IT support centres.

Site / Factory and Plantation Infrastructure contact:

Acts a local IT contact or is able to assure the local representation in all IT related topics. Takes care
of logistics like hardware being delivered to the site and accepts the delivery, where required.

Is able to establish and maintain the local IT vendor relations.

Network and Unified Communication:

• Is aware about the WAN connectivity and requirements of a location, incl. WAN demarcation point
• and assist as a primary contact for the WAN provider. 
• Is aware about LAN and WiFi connectivity infrastructure and understands the requirements of the office and industrial network.
• Is aware about unified communication design and communication infrastructure on site and assists
• to the Vendor, if any information or resolution is required.
• Local application owner
• Provides local application landscape knowledge and coordinates the information flows between
• the functional application users and all necessary stakeholders.
• Supports or coordinates Business Testing activities in relation to all local applications.
• Stakeholder Management and key interfaces 
• The role ensures effective global, regional and local internal and external stakeholders’ collaboration across all organization levels.
• The role ensures effective external Vendors and IT Support Centres collaboration.

Skills and Experience 

• Degree in Information Technology / Computer Science/ Electronics & Computer Science, OR any equivalent degree course.
• 6-8 years of working experience relevant to IT Support/ Infrastructure Support role
• Previous experience in factories/FMCG industry is highly desirable
• Good troubleshooting knowledge for Desktops/Laptops and basic level server hardware skills.
• Understanding of the Network topology & network connectivity (LAN/VLAN/WAN).
• Basic knowledge of IP Telephony and IPT troubleshooting skills.
• Knowledge of software deployment lifecycle. Notions of ITIL-based processes or certification (v3 Foundation level or up) will be an advantage.
• Ability to proactively identify and solve problems logically and autonomously (e.g. troubleshooting, root cause analysis, remediations).
• Ability to work in international and cross-cultural team and environment.
• Communicative, with good time management and prioritization skills

Excited about the Role?  

Please apply online by clicking on “Apply” below. Your application will be reviewed against our requirements. Should you not meet our immediate requirements, your profile will be registered in our talent pool system and we will match your profile to suitable future vacancies.

You will be able to access your status update through the candidate tracking link.

Thank you for your interest and application. Should you require additional information, please contact Shahdan Zahran, AMET Talent Sourcing Lead, [email protected]

ekaterra is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. We are interested in every individual bringing their whole self to work and this includes you! Therefore if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.