F&R Support at Dis-Chem Pharmacies

Job Description

• Dis-Chem Pharmacies has an opportunity available in their F&R Support team at head office in Midrand. Ensure the effective and smooth use of the SAP F&R system across the business, aligned to business needs.

 Minimum Requirements…

Essential:

• Grade 12 – Matric or a Senior Certificate
• 2 Years minimum years relevant working experience

 Advantageous

• SAP IS Retail
• Tertiary qualification (BCom, BTech, NDip)
• 3 years relevant experience

 Job Specification…

• Maintain integrity and functionality of; design, spec, and provide reports from; SAP F&R.
• Report to and assist the F&R Manager.
• Do not divulge any confidential information (sales, turnover, costs, agreements of any kind, financial information) to anyone.
• Provide training, create SAP F&R tips and how to docs to Dis-Chem staff when required.
• Create of Business Requirement Documents (BRD) to improve or enhance business processes and reporting within the SAP F&R Module.
• Perform and documenting detailed testing of all these improvements, enhancements and reports.
• Create training material and providing training to users on these improvements, enhancements and reports.
• Analyse trends visible from support, and suggesting improvements to the system or business processes.
• Respond to and assist with any query, related to SAP F&R, from any Dis-Chem stakeholder, which include store and head-office staff, Managers, Suppliers, Customers, Auditors, and SAP Consultants.
• Be able to create and use excel spread sheets to give information to Dis-Chem Senior Management when required.
• Establish and maintain a sound relationship with all Dis-Chem stakeholders.
• Ensure frequent communication with all Dis-Chem stakeholders both verbally and in writing regarding matters relating to the SAP F&R.
• Provide a friendly and efficient knowledgeable service to all Dis-Chem stakeholders.
• Assist Dis-Chem stakeholders with general queries as they come in or direct their queries to the relevant people if you are unable to assist with the necessary information.
• Inform management of any discrepancies and unresolved matters.
• Working towards business stock and service levels (in stock) targets.
• Report any form of discrepancies to management.
• Do daily Health Checks.
• Close heat calls within SLA.
• Attend to and amend any SAP F&R query or error experienced by any Dis-Chem stakeholder.
• Assist Stores with SAP F&R queries and problems during the work day, after hours and during weekends when needed.
• Assist the Stores with their queries related to SAP F&R processes.
• Maintain, change and support all relevant master data for SAP F&R.
• Practice quality assurance by testing the function of current and new processes by detecting and identifying any defects and to make sure those mistakes are eliminated.
• Monitor and ensure smooth integration between SAP F&R and all related systems.
• Assist with loading and resolving all relevant F&R queries.
• Give regular feedback and provide assistance to the SAP F&R teams, Stores and Dis-Chem Management team.

 Competencies

Essential:

• Computer Skills – Word, Excel, Powerpoint, SAP
• Supply chain and retail processes
• Trustworthy and Honest integrity
• Interpret business needs and convert to BRD
• Ability to provide guidance to junior team members and any other system user
• Analytical Skills
• Attention to detail
• Time Management

Advantage:

• SAP SCM, MM, SD and IS Retail.
• Basic understanding of accounting principles
• 2nd Additional language.

Special conditions of employment:

• South African citizen
• MIE, clear criminal and credit
• Driver’s licence and own reliable transport 
• Be able to travel for short period of times when required to e.g. new store openings
• Be able and willing to provide support outside of normal working hours.

Remuneration and benefits:

• Market related salary
• Medical aid
• Provident fund
• Staff account