Executive Head: Core Operations at Sanlam Group

About the Job

What will you do?

• Provide strategic thinking and direction for the future of group administration services.
• Leadership both at an executive level and to the wider business of about 800 employees
• Instill strong financial & compliance disciplines
• Embed a client centric servicing culture
• Drive efficiencies, process optimization & automation
• Effective stakeholder management
• Deliver on key service delivery metrics as well as cost efficiency targets Qualification and Experience
• Relevant business / commerce degree.
• A minimum of five years’ experience in the financial services sector.
• Proven leadership and managerial capabilities.
• Minimum of 8-10 Years’ experience within an Operational Management position
• Strong business acumen, including domain-specific knowledge in the financial services sector.
• Advanced management skills in organising, planning, and executing business strategy.
• Proven ability to build and effectively manage high-performing, self-managing teams that work well in a complex environment.
• MBA qualification or CA designation will be an advantage. Knowledge and Skills
• Ability to manage a large complex and diverse business area
• Professional engagement with both external and internal clients at a senior level
• In depth knowledge of Employee Benefits and in particular Retirement Fund and Risk Scheme administration
• Preferably a track record of large technology implementation and change management Core Competencies
• Cultivates Innovation by creating new and better ways for the organisation to be successful.
• Client Focus - Building strong customer relationships and delivering customer-centric solutions.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Resilience - Rebounding from setbacks and adversity when facing difficult situations. Behavioural Competencies
• Organisational Savvy – Manoeuvring comfortably through complex policy, process and people related organizational dynamics.
• Manages Complexity – Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems.
• Drives Engagement – Creating a climate where people are motivated to do their best to help the organisation achieve its objectives.
• Business Insight – Applying knowledge of the business and marketplace to advance the organisation’s goals.