Ecommerce Product Coordinator at Cape Union Mart

Key Duties

• Set up and maintain product catalogues – including product names, descriptions, attributes, images & videos
• Setup & maintain website navigation catalogue – aligned to product assortments & brand strategies
• Maintain website search & keywords to align with customer expectations, and drive conversion
• Optimise the use of AI & personalization tools, including sorting rules & product recommendations
• Maintain relevant UGC – including product reviews & Instagram feeds
• Perform regular QA & website audits to ensure website content is of the highest standard
• Assist with user testing as needed for any website enhancements or project implementations
• Respond to issues or queries from customers, internal and/or external teams as needed
• Configure campaigns, promotions & launches in line with the agreed marketing & content calendars

Job Requirements

Knowledge, Experience & Qualifications

• At least 2-5 years’ experience in a similar position
• Matric and related tertiary education in digital/ eCommerce
• High-level understanding of web design and web analysis
• Experience with eCommerce platforms, Google Analytics & SEO
• Knowledge of digital marketing channels such as PPC, SEO, display & affiliate marketing
• Proficiency in Microsoft Office Suite (specifically MS Excel)
• Domain knowledge in eCommerce, retail, online advertising and/or analytics

Competencies

• Goal oriented and self-motivated – must be able to work independently with minimal supervision
• Flexible and adaptable – must enjoy working in a fast-paced and at times challenging environment
• Ability to work cross-functionally and with a wide range of individuals with different skill sets
• Strong organizational, interpersonal, and communication skills (written and verbal)
• Strong sense of ownership & responsibility – track record of performance meeting targets & objectives
• ‘Can do’ positive attitude – eager to grow, learn and develop your skills
• Decisive, structured and organised, with a keen eye for detail
• Fast learner with a strong aptitude for systems
• Passionate about online, digital, eCommerce, websites and UX