Digital Service & Risk Advisor at Absa

Job Summary

A Fixed Term Contract role has become available in the CIB Digital Onboarding & Advisory Team within Transactional Banking. In this role, Digital Service & Risk Advisor you will be required to provide service support and advisory function for new and existing client in support of Origination and Sales and Coverage teams across all Business and Corporate segments within South Africa i.e. retaining Transactional Banking new and existing clients. Grow transactional volumes and digital and risk advisory to retain a portfolio of all Transactional Banking clients.

Transactional Banking encompasses Cash Management in the form of Payments and Receipting (whether domestic or cross border) with associated Forex conversions, information products, documentary trade and open account products. The primary delivery channel for provision of these services is our Choice of Access and Service Digital Channels.

Job Description

Key accountabilities

• Understand client segment/sector and business needs to facilitate digital and risk advisory

• Provide additional insight, detail and information on clients transaction flow including efficiency and risk informed

• Demonstrate products and channels, virtual or face-to-face

• Install products and channels, virtual or face-to-face

• Migrate and train clients on products and channels, virtual or face-to-face

• Solution clients for relevant products and channels when non-standard implementations are required. This includes structuring of profiles, permissions and authorities as well as advising on transaction flows.

• Maximise earnings with Clients through proper positioning and servicing from a Transactional Services perspective. Ensure clients are using appropriate service channels

• Identify opportunities for expansion in transaction volumes and for cross selling of products or services through appropriate product knowledge, maintaining and engagement with clients on a regular basis, and problem solving capabilities

• Drive migration from manual and legacy electronic channels to Strategic channels

• Manage non-standard or complex queries escalated from the Omni Channel Service centre

• Support amendments to and implementation of appropriate digital propositions.

• Understand and comply with all applicable governance, compliance, risk policies and procedures

• Thorough understanding of relevant, up-to-date technical knowledge in own field and across the broader client sector, business aligned to Transactional Banking propositions.

• Broad and deep Transactional Banking expertise to support client's Transactional Banking needs

• Maintain and build detailed knowledge of Transactional Banking products and channels.

Minimum Experience and Education Required

• B Degree or equivalent NQF Level 6 qualification preferred

• NQF level 5 or 3-year National Diploma / Higher Cert a minimum

• 5 – 8 Years’ Transactional Banking Experience preferred. 3 years’ experience at minimum

• 5 – 8 Years’ Experience with Corporate or Business Client Relationships. 3 years’ experience at minimum

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised