Desktop Build And Support Engineer-SCCM AND INTUNE - Johannesburg at Absa Group Limited (Absa)

Job Summary

• Design, Develop & Deploy high-performing, scalable, enterprise-grade End User technologies.

Job Description

Solution Design & Deployment (hardware & software)

• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve End User technical problems / opportunities with high quality solutions
• Contribute to all phases of the development lifecycle
• Provide recommendations to enable the operational feasibility of solutions
• Quickly produce well-organised, optimized, and documented End User systems & solutions
• Ensure systems & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Work collaboratively with Support Engineering teams to resolve End User technical problems & ensure resolution tracking & conclusion
• Apply general design patterns and paradigms to deliver technical solutions
• Support the development of CI / CD Pipelines (where applicable)
• Use & configure modern observability techniques (where applicable)
• Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes / other
• Debug existing systems and solutions
• Work to consistently improve and evolve systems and solutions
• Comply with all Group Development / other technology standards
• Implement project & program plans for End User Systems and Solutions e.g. e.g. releases, deployment, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on systems and solutions

Implement

• Be accountable for achieving all SLA / OLA and performance objectives and targets
• Implement effective technical knowledge and document management for all End User systems & solutions
• Develop & distribute performance reporting to enable business decision making
• Stay ahead of the curve on emerging technologies and development practices and continuously optimise and evolve solutions accordingly

People

• Conduct peer reviews, testing, problem solving within and across the broader team
• Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)
• Provide technical training across a range of stakeholders

Risk & Governance

• Identify technical risks and mitigate these (pre, during & post deployment)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

Skills and Knowledge Required:

MDT OSD Skills list:

• Strong Understanding of SCCM Application Creation and Detection methods
• SCCM Upgrade cycles and Build Testing
• Package creation for MDT, Toolkit and Settings packages
• Driver Package creation and maintenance
• BIOS Update package creation and maintenance
• Strong understanding of MDT configuration and Troubleshooting
• Strong MDT Boot Image creation, maintenance and OneSite Integration Skills
• Understanding of D.a.R.T integration (Diagnostics and Recovery Toolset)
• Strong Task Sequence creation with MDT integration Skills
• Powershell scripting skills
• VBS Scripting Skills
• Batch commands and creation of batch scripts and understanding
• Understanding of BitLocker integration with AD
• Strong understanding of MDT Task Sequence flow, where to do what for certain settings and scripts
• Strong understanding of AppXPackages and how to maintain
• WIM Image open/close and edit skills
• Good Understanding of USMT and how to use it
• Modern Driver Management skills using SCConfigmanager
• SCCM Collection creation and deployment
• Strong OSD MDT Build Troubleshooting skills, in WinPE as well as Windows
• Application management from MDT Customsettings (COALESCEDAPPS)
• Windows ADK Knowledge
• Windows Automated Installer Kit Knowledge

As a Bonus:

Understanding of Adaptiva integration with OneSite and how to use

• Adaptiva Push Policy creations
• Adaptiva Offices creations and maintenance
• Adaptiva Policy troubleshooting
• Adaptiva Rendezvous Point setup understanding
• Adaptiva application troubleshooting
• Autopilot Skill sets (Intune and Azure AD)

Education

• National Certificate: Information Technology