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  • Posted: May 27, 2024
    Deadline: Not specified
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    It's a business fact that new competitors continually emerge in the market. Yet, even in this disruptive landscape, businesses can succeed, and thrive.

    So what does it take to advance beyond shifting frontiers?
    Look beside you — we'll be there. We're on this journey to the extraordinary together. And together, we'll ...
    Read more about this company

     

    Deputy Manager - WFM (Claremont , Cape Town)

    Job Description

    • The ideal candidate should have at least 4 years of Workforce Management experience from BPO industry.
    • Experience working as a team Lead or Assistant Manager in BPO WFM department for a minimum of 2 years.
    • Should have knowledge/hands on experience in generating – Long Range Forecasting and Capacity Planning
    • Excellent communication skill in oral and written
    • Experience in Client and Stakeholder management
    • Good Knowledge of MS-Office and Power BI
    • Good Knowledge of Budgeting and other metrics
    • Should have In-depth understanding of the various call center metrics and their impact on each other.
    • Should be able to understand, manage and report metrics like Service Level, Occupancy, Attrition, Shrinkage, Staffing etc.

    Qualifications

    • Grade 12
    • College or University Graduate

    Method of Application

    Interested and qualified? Go to WNS Global Services SA on jobs.smartrecruiters.com to apply

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