Debt Collector at Trafalgar Property and Financial Services

Key responsibilities include, but are not limited to:

• Pursuing outstanding levies through various communication channels such as telephone calls, correspondence, and legal actions when necessary.
• Handling administrative duties including account reconciliations, payment allocations, addressing client inquiries, document preparation, and debt collection recoveries.
• Participating in meetings with managers to review debt collection strategies.

Key Performance Indicators include:

• Achieving collection rates exceeding 100% of monthly charges.
• Addressing email and SMS rejections monthly, with a continual decrease over time.
• Maintaining debtor account flagging consistently throughout the month.
• Meeting daily and monthly call targets, aligned with budgetary goals.
• Increasing the number of payment plans and debit orders monthly.
• Ensuring no exceptions occur monthly regarding notes added to arrear levy accounts.
• Meeting or exceeding the monthly agent fee budget for all charges.
• Assisting walk-in clients.

Minimum Qualifications:

• National Senior Certificate (Matric Certificate).
• Proficient in written and spoken communication in at least two languages.
• Minimum of three years’ experience in debt collection, excluding call centre environments.
• Two years' experience in a legal environment as a collection clerk or paralegal.
• Intermediate proficiency in Microsoft Office suite.