Data Tracing Admin Clerk: Hospital at Anova Health Institute

Job Description

• Anova is an NGO that empowers people and changes lives. Good health and quality of life is what motivates us to provide healthcare solutions and support for those who need it most.
•  We are looking for a skilled Data Tracing Admin Clerk to support the Department of Health through direct services at the hospital, carry out data-related admin work, capture patient’s files, generate missed appointments/ defaulter reports, track/ trace missed appointments  including any other clients referred for tracing and compile monthly statistics. The successful incumbent will provide administrative and clerical services in order to ensure effective and efficient patient flow, general operations and improve adherence to care of TB/HIV patients at the hospital level by tracing the missed appointment clients back to care telephonically through brief adherence counselling.

Key duties and responsibilities:

• Welcome and assist patients with queries
• Register and retrieve patients’ files
• Manage patient booking/appointment system as requested
• Verify all reported data against source documents
• Capture patient’s information into all database platforms, e.g. Tier.Net, and other DoH database applications
• File patient records as per ideal processes and filing Standard Operating Procedure (SOP)
• Collate weekly collected data, DHIS data, submit to the managers
• Assist the WBPHCOT’s to trace defaulters within the communities
• Facilitate all tracing processes (telephonic and physical) 
• Assist with telephonic tracing of missed appointments and defaulters
• Compilation of all clients that were not reached telephonically to the WBPHCOT register for physical tracing
• Update tracing outcomes on Tier.Net
• Carry out data quality assessments and audits with close guidance from M&E Officer
• Coordinate and collect ad-hoc and routine weekly data from all Anova team members in the sub district

Minimum qualifications, experience and skills required:

• Grade 12 (Matric)
• Tertiary graduates an added advantage
• 3 years of experience working with PLWHA especially within the community
• Trained in basic HIV counselling and testing
• Trained in adherence counselling
• Data capturing competency through experience or training
• Able to communicate in English and other South African official language
• Always maintain highest level of confidentiality in all work activities
• Must be able to work under pressure and meet deadlines  
• Excellent administrative and organizational skills
• Be organized and have attention to detail
• Fast and accurate data capturing skills
• Proficiency in MS office