D365 Support Engineer – System Admin at Motus Aftermarket Parts

Job Description
Motus Aftermarket Parts is searching for a D365 Functional System Admin Support Engineer  to join the team in  Meadowview Head Office.

As a Dynamics 365 Finance and Operations Support Engineer (SE) You will deliver unique value by collaboratively and reactively solving system problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more users. You will be part of a team responsible for providing an outstanding functional support experience to our business, from problem identification, taking ownership of problem to full resolution. When needed, you will collaborate with others to engage subject matter experts. Your day to day job will be about providing functional support expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional

Position Overview

• Provide functional support for D365F&O within all modules.  The modules include Finance as well as Supply Chain.  

Perform System Admin Support:

• D365 Performance Monitoring (Perform system administration tasks in order to ensure optimal system performance)
• Monitoring of Database (DB Logs)/Errors
• Batch Jobs Reviews
• Personalisation reviews
• Integration Error Management
• Document Management
• LCS – Reviews

Specific Role Responsibilities

• Prepare functional requirements by analyzing current workflows to improve the quality and efficiency of the application.
• Proficiency in using Dev-Ops.
• Collaborate with developers and ISVs in order to problem solve and assist with providing the relevant solutions.
• Conducts gap analysis and uses analytical skills to identify root cause and assist with problem management.
• Work collaboratively with team members to troubleshoot and resolve Finance and Operations (ERP issues). Provide as needed support for troubleshooting and remediation of technical issues.
• Manage security Roles, Users and Mobile Workers
• Create and maintain documentation of new processes and system implementations. Provide general knowledge sharing with the team.
• Prepares detailed user documentation and training materials.
• Help team ensure compliance with IT policies and procedures.
• Support Production and Non-Production deployments.
• Upgrade Regression Testing
• Maintain RSAT Tests
• On-site Hypercare support
• Assist to maintain, and test system configurations and workflows.
• Use of Microsoft Dynamics development and reporting tools to design, develop and test customizations, integrations, and reports.
• Provide field support by answering questions or handling helpdesk tickets/escalations.
• Partner with team members across the organization to train new super users and support existing users with system usage such as data entry, reporting, and basic system functionality.

Qualifications and Experience

• A degree in IT or Business or similar
• MS D365 fundamentals Certification
• MS D365 Core Finance and Operations Certification
• MS D365 Supply Chain Management Functional Consultant Certification
• MS D365 for Retail Certification
• Microsoft Dynamics 365 Finance & Operations experience required (3 years)
• Experience upgrading D365 F&O environments.
• Experience in creating requirements specifications based on Architecture/ Design / Detailing of ERP Business Processes.
• DevOps – Task and Bug Management
• 2+ years D365 Finance and Operations experience System Administration and Configuration
• Skills and Personal Attributes
• Strong written and verbal communication skills.  The ability to express thoughts clearly, listen carefully, and respond appropriately. Present clear communication to reduce misinterpretations or misunderstandings
• Implementations, D365 Upgrades, Migrations, Installation, End-User Training, User Training, IT/Admin Training, Pre and Post Go-Live Support activities
• Experience working with Azure Cloud is a plus.
• Technical functional knowledge in one or more of following areas: General Ledger, Accounts Payable, Purchasing, Fixed Assets or Inventory
• Ability to logically troubleshoot technical problems. Strong analytical and problem-solving skills.
• Driver’s License/Own Vehicle
• Willing to Travel
• Willling to work Overtime and Weekends, as required.