Customer Value Management Expert at Vodafone Global Enterprise

Role Purpose/Business Unit:

• The main purpose of the role is to coordinate and assist in delivering the CVM commercial strategy, as well as to assist in managing and tracking delivery against the commercial and capability roadmaps

Your responsibilities will include:

• Regional stakeholder engagement - Generation of commercially positive ideas that impact customers and change customer buying behaviour, personalized offers per customer segment/cohort to drive engagement & increase revenue, active days per Region and to remain relevant in Market
• Regional offer management - Manage the commercial capability roadmap and track delivery of new features and products within the Regional Squad
• Generation of commercially positive ideas that will impact customers and change customer buying behaviour, personalized offers per customer segment/cohort to drive engagement & increase revenue, active days. 
• Design, brief, maintain, and report on below the line campaign activities to promote upgrades, up-sell & cross-sell and reduce churn using Vodacom Brand CI & tonality guidelines
• Design, brief and execute Vodafone/Vodacom Global communications together with Vodacom Brand using Vodacom Brand CI & tonality guidelines
• Manage the commercial capability roadmap and track delivery of new features and products within the Regional Squad
• Coordinate planning of direct marketing campaigns across business segments and Regions to drive engagement and increase revenue, active days and other KPI’s.
• Consolidate and assist with preparation of executive committee presentations
• Review, analyse and evaluate success of initiatives against key KPIs 
• Perform in-depth customer base analytics and derive actions to address problem areas

The Ideal Candidate for this role will have:

Must have technical / professional qualifications and experience: 

• Matric essential and Relevant 3 year Degree in marketing, statistics, engineering or similar essential and
• Minimum of 5 years relevant working experience essential in CVM, Campaign Management, Direct Marketing or related field

Core competencies, knowledge, and experience:

• Strong commercial acumen preferably with experience in marketing, commercial management, sales and/or brand
• Experience working in complex matrix environments with multiple stakeholders Excellent communication and presentation skills
• Telecommunications experience a plus but not essential 
• Management consulting house experience 
• Experience with SQL preferable
• Strong knowledge of Excel/PowerPoint and reporting

We make an impact by offering: 

• Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies