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We believe in hiring talented, hardworking and ambitious people from all over the world. In return, we ensure a supportive working environment, access to leading edge technologies and a commitment to social awareness and equity. Working in this unique and highly competitive industry means that we have to take risks and be innovative. The way we do this is...
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Purpose of the Role:
Our primary focus is to exceed the customers’ expectations and to execute everything possible to provide them with the best experience. From there, what follows is professional, friendly and knowledgeable service.
Duties include, but not limited to:
Providing world-class customer service by responding to customer queries by telephone, email and online chats
Processing and resolving of incoming and outgoing contacts in a multimedia environment
Processing pertinent information into relevant databases
Completion of tasks assigned during shift
Customer relationship building and management as well as cross selling of products and services
Problem solving tasks during shift
Handling and taking full responsibility for customer related queries
Excellent time management and adherence to schedule
Performing extra tasks given by managers / shift supervisors as required
This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.
Essential Criteria:
Completed relevant Degree or 2 year National Diploma
Willing to work in 24/7 shift environment within the gaming/gambling industry
Driver’s license and own reliable transport
Person Specifications:
Customer Orientation
Organising & Planning
Information Monitoring
Stress Tolerance
Building Relationships
Communication
Decision-Making
Team Orientated
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