Customer Management Import Controller at DB Schenker

Responsibilities

 Accountable

• Run compliance check against corporate and legal guidelines - as applicable.
• Ensure valid quotation for Consignee is in place.
• Obtain adequate shipping volume forecast information from Consignee and maintain this information at all times - as applicable.
• Continuously provide Consignee's volume forecast information to Origin Office - as applicable.
• Receive pre-shipment status from Origin office and continuously inform Consignee - as applicable.
• Receive booking request from Consignee or Origin Office - as applicable.
• Qualify booking request details against customer agreement and current market conditions- as applicable.
• Verify booking request with Consignee and provide shipping instructions to Origin Office - as applicable.
• Provide preferred routing instructions to Origin office - as applicable.
• Request and received the clearing instructions from the consignee and relay to customs team.
• Request and receive delivery instructions from Consignee and relay to Operations Team.
• Continues tracking and tracing of shipments from pick up to delivery and relay any delays to the client timeously
• Request update from/with MDM Team (Master Data Management) as applicable.
• Follow up on Consignee’s credit issues with Finance Team.
• Facilitate communication between Customer and Import customs department - as applicable.
• Receive and/or upload relevant Customer documents to digital archive (ODM) via TANGO - as applicable.
• Continuously provide demurrage & detention details to Consignee.
• Evaluate and ensure shipment profitability.
• Explore upsell opportunities with the Consignee.
• Generate operational reporting for Customer daily and distribute accordingly
• Ensure compliance with Customer specific KPI's - as applicable.
• Verify and create income reserves and cost accruals in TMS (TANGO).
• Comply with DB Schenker’s internal KPI’s at all times for both Data Quality and invoicing.
• Ensure timeously distribution of client documents.

Responsible

• Support a positive and attractive working atmosphere/environment.
• Act in a manner which increases Customer satisfaction and loyalty, maximizes shipment profitability and decreases operating expenses.
• Promote a paperless, digital office environment utilizing all modern communication methods and electronic tools provided by DB Schenker.
• Support a positive, attractive working atmosphere and office environment.
• Explore upsell opportunities with the Shipper (involve Sales Team - as applicable).

   Informed

• All general management guidelines, processes and developments of importance to the operational execution of ocean freight products.
• All Ocean Freight related guidelines, processes and developments of importance to the operational execution of ocean freight products.
• All KAM/Sales related guidelines, processes and developments of importance to the operational execution of ocean freight products.
• All IT related guidelines, processes and developments of importance to the operational execution of ocean freight products.

Qualifications

• Ability to multi-task.
• Effective communication skills and professional communication etiquette.
• Fluency in written and spoken English.
• Fluency in written and spoken [local] language.
• Perform well under pressure.
• Strong computer (Windows PC) skills.
• Typing skills (at least 30 words per minute).
• Decision-making and problem-solving skills.
• Ability to prioritize and manage time.
• Attention to detail and accuracy.
• Organizational skills.
• Must work well within a team.