Customer Insights and Research at Pick n Pay Stores Limited

Job Advert Summary  

•  Investigate new/enhanced customer and business requirements for customer and trading insights.

Minimum Requirements    

• Bachelor’s Degree in analytical field of study Preferable (eg Commerce/Engineering/Mathematics/Statistics)
• 6-12 months in the retail, FMCG or Customer Insights industry

Duties & Responsibilities    

• Work as part of a Customer Insight Centre of Excellence in Cape Town, supporting the commercial, marketing, property and operations teams throughout the business
• Key responsibility is to use, analyse and integrate the rich customer, market and transactional data PnP has at its disposal in order to enable the teams to make better decisions for customers
• Represent the customer and be their seat at the table when making decisions impacting on ranging, price and promotions, campaigns, events and activities
• Contribute to broader trading and marketing processes
• Conduct and/or coordinate external research, build and manage relationships with external data providers

Competencies    

• Must be analytical and have a keen interest in data investigation
• Must be detail-orientated
• Able to interpret data into key insights and identify the business implications
• Must have an interest in retail and shopper behaviour
• Ability to work under pressure in the ever-changing retail environment
• Must have strong data analysis skills using MS Excel (required)
• Good visualisation skills using PowerPoint (required)
• Analytical and visualisation skills using SQL, Power BI or Pyramid is advantageous
• Must be able to work well in a team and independently