Creditors Clerk at Empact Group

The purpose of the role:

• The creditors clerk is responsible for managing the accounts receivable for the company. This includes following up on outstanding invoices, contacting customers to resolve payment issues, and negotiating payment arrangements when necessary. The creditors clerk must have excellent communication skills, attention to detail, and the ability to work effectively under pressure.

Minimum requirements:

• Bachelor’s degree in business, Accounting, Finance, or related field
• At least 2 years of experience in collections or accounts receivable
• Strong negotiation and communication skills
• Proficiency in Microsoft Excel and other accounting software
• Ability to work independently and prioritize tasks effectively.
• Knowledge of collection laws and regulations
• Professional demeanour and ability to handle difficult customer situations.

Key Responsibilities:

• Contact individuals and businesses with outstanding debts to negotiate payment plans.
• Document all communication and payment arrangements.
• Follow up with debtors to ensure payment deadlines are met.
• Research and investigate debtor information to locate contact details.
• Maintain accurate records of all debt collection activities.
• Handle inquiries and resolve any issues related to debt collection.
• Recommend legal action when necessary to recover outstanding debts.
• Meet collection targets and deadlines set by management.
• Collaborate with team members to share best practices and strategies for debt collection.

Competencies:

• Sound knowledge of Credit Management and Credit Act
• Sound knowledge of Basic Financial principles
• Sound knowledge of Contract management
• Sound knowledge of data analytical methodologies with ability to reconcile complex accounts.