Credit Manager - Port Elizabeth at Clover S.A. Proprietary Limited

• The purpose of the position is to take responsibility for evaluating risk within a portfolio. The incumbent makes the final credit decisions and is held accountable for all decisions made within his/her mandate. The incumbent will have managerial responsibilities. Reduces bad debts as a percentage of performing loans utilisation.  Manages the credit approval process, corporate governance compliance and the credit pipeline.  Ensures proper implementation of the credit system and prepares and presents credit related reports.  The Credit Manager must guide and train staff to ensure they are aligned with the business objectives. 

Requirements    

• Degree
• Business English: Fluent        
• Computer literacy (Advanced)         
• Code 08 Driver's license 
• Relevant experience in applying job related concepts, techniques and processes at the required level 
• Experience in working with senior management        
• People management experience 
• Relevant experience in applying job related concepts, techniques and processes at the required level 

Competencies    
BEHAVIOURAL    

• Proactive and action orientated     
• Acts with honesty and consistency    
• Achieves Results Effectively    
• Approaches situations with an open mind and solves problems creatively     
• Solves problems through effective decision making.    
• Clear and sound reasoning ability     
• Must be a team player    
• Maintains high standards     
• Displays resilience, determination and flexibility    

LEADERSHIP    

• Commitment and motivation    
• Build high performing teams    
• Business acumen    
• Lead and drive change for improvement    
• Collaborate with others to achieve a common objective    
• Interpersonal effectiveness    
• Managing people for performance    
• Brings a strategic contribution    

TECHNICAL     

• Customer orientated    
• Communicates effectively    
• Ability to plan and organize    
• Thinking and reasoning logically     
• Application of financial principles and practices    
• Ability to negotiate     
• Apply expertise and technology     
• Ability to manage projects    

Duties and Responsibilities    
Manage the collection of Trade Debt

• Ensure payments are captured correctly, accurately and timeously by credit controllers to optimize cash collection
• Review credit controller accounts and reconciliations to ensure there is a clear plan to recover overdue amounts        
• Intervene with customer queries if there are unresolved disputes or other issues        
• Maintain good customer relations        
• Maintain good inter departmental relationships with sales, Key Account Manager's, Return Management, Driver recons and pricing department to ensure transactions are processed timeously in order to recover outstanding debt        
• Understand the customer process to ensure that all amounts are collected to achieve the lowest DSO (Days Sales Outstanding)        
• Manage the effectiveness of the data scanning service provider to ensure all documents are scanned, and available        
• Ensure that statements are sent to customers after month end to ensure they receive reconcile and pay the outstanding balances        
• Ensure that the processing of transactions are done on the highest standard to ensure the "AAA" credit rating is maintained        
• Implement controls and procedure to prevent the back end of the debtors book does not deteriorate    

Manage the opening of new accounts and maintenance of credit limits        

• Ensure that increases of credit limits are requested according to the policy        
• Ensure credit limits are logged on master files correctly and liaise with master files if there are issues or corrections needed        
• Do a daily check to ensure customers are not trading over the credit limits        
• Ensure  that Standard Operating Procedure is followed to bring customer back into the approved limit or request an increase         
• Review the 6 months sales report for the customer or the group and ensure the credit limit is sufficient on bi-annual basis      

Manage the hand over of customers        

• Identify possible delinquent customers and ensure Standard Operating Procedure is followed        
• Ensure that the accounts are handed over to legal as per the Standard Operating Procedure and meet with the legal team monthly to monitor progress        
• Follow-up on recovery of bad debt        
• Ensure bad debt is written off as per Standard Operating Procedure        
• Ensure that sufficient controls exists to limit the bad debt risk exposure        

Manage the claims process        

• Manage the daily/monthly processing of pricing claims as per Standard Operating Procedure and ensure the documents are send to pricing department without delay        
• Manage shortage claims to ensure it is processed without delay to ensure full payment and to ensure the stock transactions reflects correctly for distribution        
• Manage the processing of returns claims are processed without delay (daily processing)        
• Assist controllers with unresolved or missing claims        
• Liaise with the Return Management Department and Driver recon & Pricing departments if there are issues or disputes between the departments and/customers        
• Ensure that the limbo transactions are resolved and processed timeously as per the Standard Operating Procedure
• Manage various admin tasks including journals and allocations        
• Review and approve journals as per the Standard Operating Procedure, being specific to the type of journal        
• Ensure the monthly reports are submitted to the group credit manager and it is complete, accurate and on-time        
• Comply with the requirements of Clover Capital        
• Ensure that we enforce and comply with the Protection of Personal Information Act (POPI)        
• Receive and address all queries received from external, internal and principal auditors        
• Ensure annual budgets are completed and submitted on time         

Manage Staff        

• Ensure optimal utilisation of staff        
• Apply consistent discipline         
• Train and develop staff         
• Conduct meetings and ensure effective communication to all        
• Liaise and communicate with management in all departments         
• Set objectives, manage and measure performance of subordinates