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  • Posted: Jun 26, 2024
    Deadline: Not specified
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    Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prim...
    Read more about this company

     

    Credit Life Contact Centre Consultant

    Job Description

    To provide a high level of service to Customers, SBIB provincial offices, SBSA branches, Underwriters by resolving insurance policy queries on Assurance products according to business needs, to facilitate the development of customer loyalty through customer relationship management and to consistently portray a corporate image.

    Qualifications

    • Completed Matric
    • RE
    • NQF 5 qualification - FSCA recognised 

    Experience

    • 1 - 2 years Customer service experience in call centre

    Additional Information

    Behavioral Competencies

    • Articulating Information
    • Checking Details
    • Developing Expertise
    • Following Procedures
    • Interacting with People

    Technical Competencies

    • Client Knowledge
    • Client Retention
    • Client Servicing
    • Client Value Propositions
    • Insurance Principles

    Method of Application

    Interested and qualified? Go to Standard Bank Group on www.standardbank.com to apply

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