Credit Control Administrator at PricewaterhouseCoopers (PwC)

JOB PROFILE

PRINCIPAL ACCOUNTABILITIES

Credit Control Execution

• Perform WIP management and billing for Tax Line of Service (TLS) Practice client-facing engagement teams
• Perform credit control/collections for the TLS nationally 
• Follow up telephonically or by email with external PwC clients on outstanding debtors
• Always liaise with external clients and internal client-facing employees in a professional manner at all times to ensure payment is received
• Ensure client queries or complaints are resolved or escalated when required
• Investigate and resolve queries relating to debtors on the debtors’ monthly report
• Reconcile, print and sort monthly debtor statements as requested
• Allocate payments made to relevant debtors 
• Send reminders for payments to external clients as required by process.
• Liaise with internal firm finance staff and submit requests for finance adjustments in accordance with the standard finance operating procedure
• Provide regular feedback and status updates to the Credit Control Coordinator/Manager and business as required
• Collate responses relating to outstanding debtors for submission to management
• Oversee account balances to identify long outstanding debts or other inconsistencies 
• Generate reports required by business and agreed processes 
• Identify areas of improvement and action from a Credit Control perspective
• Identify and recommend changes to systems and procedures where appropriate
• Liaising with other PwC offices regarding Inter-Territory Bills (ITBs)
• Initiating legal hand-over proceedings on long-outstanding debtors

DIMENSIONS FINANCIAL

STAFF ORGANOGRAM

PERSON PROFILE

MAIN STAKEHOLDERS

EXPERIENCE AND QUALIFICATIONS

KEY KNOWLEDGE & SKILLS

• TLS client-facing engagement teams  
• Partners and directors on an international and national level
• TaxRM, OGC
• PwC Finance team & TLS Finance Business Partners
• PwC Data Quality team
• SNow team
• National Senior Certificate/Matric
• Finance / Accounting Qualification or related field will be an added advantage
• Minimum 2 years’ experience in a credit control role
• Discretion and trustworthiness: you will often deal with confidential information
• Good customer relations 
• Problem solving
• Target driven
• Able to work under pressure
• Attention to detail
• Excellent verbal and written communication skills
• Strong organizational and time management skills
• Oracle 
• Service Now (SNow)
• G Suite & Microsoft Office