Coordinator - Co-location Technology Information at MTN

Tactical and Operations

• Support and Maintain all the enterprise co-location areas.
• Manage all operating systems, infrastructure and application that run the pillar solutions offered to our enterprise customers Ensure the upgrading of existing systems.
• Support systems to achieve the company set Key Performance Indicators
• Work with related stakeholders concerning the prompt restoration or provision of service in full or partial system failures. Treat all systems as mission-critical.
• Travel to site for support duties, testing, new installations and upgrades where needed
• Configuration management and system orchestration using MTN's related systems
• Document system configuration and changes in system configuration.
• Work with the Hosting engineers and vendors to design and implement highly available solutions
• Ensure all area day-to-day tasks are being completed to the required level
• Analyse performance trends and failure impacts on service
• Work with the Hosting Engineers & Vendors to deploy and maintain server infrastructure, virtualisation environment, storage network and application-level network services.
• Replacing and upgrading of end-of-life systems.
• Execute the upgrade and replacement of hardware/software before end-of-life.
• Maintaining knowledge of current technology trends.
• Constantly learning and evaluating technological skills
• Communicate all faults and planned work through the correct channels
• Support Manager Enterprise Co-Location to schedule and implement of maintenance schedules
• Work with the different teams to approve the outcome of Acceptance Testing results from suppliers.
• Administer the roll out of all software package related to the area.
• Ensure that system utilisation reports are in place and relevant
• Continuously evaluating through correlation and monitoring systems
• Work with the engineers to optimise productivity by automating repetitive tasks.
• Develop and deploy tools or total solutions in aid to business processes and general productivity.

Business Support

• Collaborate and provide business with knowledge of the technical capability of the co-location space Implement IS solutions that meet business requirements.
• Ensure timeous resolution of issues.
• Maintaining knowledge of current technology trends.
• Analyse the current business environment to detect critical deficiencies and report on them
• Constantly learning and evaluating technological skills as is relevant to a Tier 1 ISP.

Governance

• Follow all corporate governance procedures in place
• Work with the Specialists to document and test system before promoting to production.
• All changes should be documented and managed for all production environment changes.
• Comply with all security policies defined by MTN
• Ensure that all ICT Operations policies, processes, and procedures are documented, understood, adhered to and continuously maintained.
• Facilitate the auditing process between MTN and vendor to ensure that audit findings are resolved and managed
• Support the integration forums with Revenue Assurance to understand issues, planning and concerns.
• Ensuring vendors adhere to MTN Governance and Processes.

Role Complexity: (additional complexity that is not inherent to the position)

• Highly technical position requiring vast technical knowledge in mechanical and electricals
• High pace of technological advancement/development
• Reliance on 3rd party vendors
• Systems involved directly support a Tier1 ISP and focusing on support and availability aligned with existing network topology Must be competent in compiling reports.

Creativities (improvement/innovation inherent)

• Absolutely self-driven, constantly finding new ways to solve problems, being able to apply technological prowess to solve real world problems arising from the daily operations of the business.
• Has the ability to bridge freely between different technologies and applications
• Continuously review system performance and recommend creative ways to enhance performance
• Lateral, logical thinking, problem solving and troubleshooting
• Innovative ways of investigating the root cause of problems and failures.

Education, Skills and Experience

Education

• 3-year degree/diploma in Mechanical or Electrical Engineering
• Certification on Hosting is an added advantage

Experience

• Minimum 5 years general systems administration experience in a data centre environment
• Experience working in a medium size organization

Training:

• Customer Service Training