Consultant Sales External Sales (FAIS) at Absa Group Limited (Absa)

Job Summary

To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets.

Job Description

• Conduct a thorough customer need analysis, through customer engagement in order to provide the appropriate banking advice and guidance.
• Act as a single point of reference to appropriately solution the customer.
• Be accountable for customer on boarding and end to end sales fulfilment by utilizing the appropriate systems (e.g. COR and E2E).
• Acquire new primary customer’s relationships by utilizing internal and external sources.
• Identify sales gaps by comparing actual performance against target.

Avoid Business Risks

• Adhere to legislative and regulatory requirements

Customer Satisfaction

• Lead a culture of customer centricity and increased customer satisfaction and loyalty, and log all complaints on the appropriate system.
• Build long term relationships with customers.

Education And Experience, And Competency Requirements

• Minimum - NQF level 5 relevant qualifications (accredited with FSB).
• Proficient in MS Office (Word, Excel, Power Point and Outlook) and the Internet.
• A valid driver’s license is essential for travel, Min 2 years Sales Experience is a pre-requisite for this role

Education

• Further Education and Training Certificate (FETC)