Consultant, Fraud Detection at Standard Bank Group

JOB DESCRIPTION

• Accurately and timeously assess suspicious and unusual transactions on accounts and cards referred to the team via fraud detection systems, tools and emails and take prompt remedial action to prevent risk or loss to the Bank or customer. Maintain a customer centric focus by addressing the needs of customers and business units.

QUALIFICATIONS

Qualifications

• Banking Diploma
• Finance and Accounting Degree

Experience

• 3-4 years experience with call centre operations
• Experience in all facets of the banking service environment and its associated products, processes, and systems with experience in fraud risk management across banking products and platforms
• Knowledge of dealing with client relevant legislation and how it is implemented in a banking environment

ADDITIONAL INFORMATION

Behavioural Competencies 

• Examining Information
• Adopting Practical Approaches
• Exploring Possibilities
• Providing Insights
• Interpreting Data

Technical Competencies

• Fraud Risk Awareness 
• Written and Verbal Communication
• Fraud Detection and Analysis
• Query Resolution
• Data Management and Administration