Complaints , Compliance and Cosmetic Evaluation Specialist at Unique Personnel

Job Description    
Purpose of Job

•  Investigate consumer complaints with team and respond timely to Consumer Services department .
• Identify root cause and support the implementation of corrective and preventive actions.
• Evaluate effectiveness of preventative actions.
• Maintain consumer complaint statistics, apply Pareto analysis, identify the top contributors to Consumer complaints and trigger improvement projects. Accountable for the reduction of consumer complaints. Recruitment, screening, training and managing of Sensory panel for raw materials, semi-finished products. Ensure compliance monitoring plans are adhered to and deviations communicated.
• Maintain a VACCP program for the factory for all raw materials and suppliers.
   

Consumer Feedback

• Investigate consumer complaints and perform Root Cause Analysis and timely upload feed back onto the Tempo System
• Discuss /Communicate consumer complaints with all staff to reduce and eliminate complaints
• Develop and maintain Consumer complaint statistics
• Analyse Complaint data & draw trends at the end of every month
   

Cosmetic Evaluation

• Recruitment, screening, training (Cosmetic Evaluation procedures and product /Packaging attributes) and management of cosmetics
• Evaluation panels from Raw Materials, Semi – Finished and Finished Goods and Keeping Quality
• Provides feedback about products and packaging based in the Key cosmetic evaluation attributes. That feedback helps to detect and correct deviations in product, in the creation process
• Responsible for providing input on Finished Goods Specifications
• Keeping Quality tests should be conducted and if discrepancies have been detected on the packaging /product to be shared within applications
• Refresher training to be provided to panellists
   

Compliance

•  Knows, by product group, all compliance requirements (Legal and Food Safety norms).
• Ensures that monitoring schemes include all up-to-date compliance requirements and are implemented.
• Reviews monitoring data for finished products, ingredients and packaging materials against these requirements
• Alerts the FOAM on discrepancies.
• Updates compliance requirements based on change management
• Ensures the launch of new products, which are compliant with norms.
• Ensures compliance requirements (standards) and results are documented
• Ensure execution and adherence to Monitoring plans (Contaminants and Nutritional of the Raw.Packaging and Finished Goods)
• Application group; Provides Application group with compliance related requirements, Information and data
• Liase with external labs and follow - up to receive results in a timely manner
• Export: Responsible for container loading, documentation (Movement Certificates) and issuing of export COC's
• Responsible for Nettmass Monitoring and Compliance.
• Develop and maintain a VACCP evaluation program for the factory for all raw materials and suppliers.
• Assist with supervision in Chemistry lab and arranging of P - tests and submitting of results
   

Technical Assistance

•  Verification of Finished Product results and the release in Syspro.
• Partake in Internal Audits
• HACCP Member
• Managing of Blocked stock for Cosmetic Evaluation and Compliance related defects
• Analysing and trending data from Cleaning (ATP)

Technical Assistance

•  Assist in the developing of corrective actions.
•  People Development
•  Raise the awareness in the factory on consumer complaints and sensitize staff.
• Check panel performance of each panel and re-train panellists who need further training
   

Key Relationships Internal 

•  Factory Leadership Team; QA Manager; Marketing teams; Local Supply Chain managers; Consumer Services Consultant.     Auditors, State Vets
• Food Safety Management System (FSSC 22000) including Internal and external auditing
• Raw and packaging materials
• Good Manufacturing Practices and HACCP
• 5+ years of assurance a food background experience quality gamed within manufacturing/ production
• QA Auditing experience
• Experience in new products introduction
• Demonstrated track record of scientific competency
• Objective data analysis
• Proven record in managing quality assurance systems, including related ISO standards
• Food Technologist / Natural Sciences degree
• Continuous Improvement methodologies
• Good laboratory practices and Cosmetic Evaluation methods
• Local Food Laws
• FSSC certification process and documentation requirements

To apply immediately for this position click here: http://www.unique.co.za/candidate_registration_1.aspx?JobID=64090&referrer=Unique

Inherent Requirements    

• Good Manufacturing Practices and HACCP
• 5+ years of assurance a food background experience quality gamed within manufacturing/ production
• QA Auditing experience
• Experience in new products introduction
• Demonstrated track record of scientific competency
• Objective data analysis
• Proven record in managing quality assurance systems, including related ISO standards
• Food Technologist / Natural Sciences degree
• Continuous Improvement methodologies
• Good laboratory practices and Cosmetic Evaluation methods
• FSSC certification process and documentation requirements

What Qualification    

• Food Technologist / Natural Sciences

Minimum Qualification    

• Bachelors