Clinical Associate (Online Health Service) - Corporate Services at Intercare Group South Africa

ABOUT

Intercare is a dynamic healthcare company focusing on offering value-based healthcare to patients. As ambassadors of the Intercare brand, everything we do is guided by our purpose to make people feel better. Our shared values of People-centred, Integrity, Inclusivity, Compassion, Excellence and Innovation define what we believe and who we are.

Intercare Corporate Services situated in Menlyn, Pretoria, seeks to recruit a Clinical Associate for its Online Health Services who is patient-focused, and values driven.

The purpose of the position is to consult online with patients, under the guidance of qualified medical professionals, to support the delivery of high-quality online medical care in Intercare’s online health services.

CRITICAL OUTPUTS

• Conduct online patient assessments, including gathering medical histories and other relevant information.
• Work under the supervision of healthcare providers to evaluate and diagnose patients online.
• Consult with patients online to prescribe treatments, medications, referral documentation and education as required and within scope of practice.
• Provide patient education on health conditions, treatment options, self-care practices, medication use, lifestyle changes, and preventive healthcare measures.
• Accurately document online patient interactions in the electronic medical record (EMR).
• Ensure compliance with data privacy and confidentiality regulations.
• Maintain professionalism, courtesy and confidentiality when interacting with patients and fellow healthcare professionals.

REQUIREMENTS

• Bachelor's degree in Clinical Medicine (BCMP) or equivalent recognized by the HPCSA.
• Active HPCSA registration as a Clinical Associate.
• Strong knowledge of medical terminology, diagnosis and management of common primary care conditions and telehealth best practices.
• Excellent communication skills, both written and verbal.
• Proficiency in using telehealth platforms and electronic medical records (EMR) systems.
• Dedication to patient-centered care and adherence to ethical and professional standards.
• A minimum of 3 years’ clinical experience in directly caring for patients. Experience in the primary care setting and/or delivery of telehealth services will be an advantage.
• Assertiveness and diplomacy.
• Integrity.